Compassionate Intake Coordinator – Dynamic Medical Office

Master Center for Addiction Medicine; Glen Allen (AL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Plan

401k with employer match

PTO and holidays

Job summary

Master Center for Addiction Medicine is seeking an Intake Coordinator to screen patients and conduct intakes at our treatment center. This fast-paced role involves substantial phone and computer work, setting the tone for a compassionate patient experience.

The ideal candidate will have medical office experience, strong communication skills, and comfort with insurance verification. Full-time benefits include medical, dental, vision, PTO and opportunities for professional development.

Qualifications

• Experience working in a medical office.
• Ability to use phones and computer software.
• Experience using EMRs.
• Hard-working, Honest and Compassionate.
• Teachable-- someone who grows where they are planted and takes initiative.
• Experience with the addiction and substance abuse community.

Responsibilities

• Responds to inquiries, via telephone and other methods, from individuals seeking addiction treatment.
• Conducts initial prescreening of individual’s needs to determine what program options are suitable.
• Demonstrated ability to obtain, document and record all pertinent information in the prescribed manner.
• Ability to relay Master Center’s Mission, Values and communicate necessary information about the services and program compliance.
• Verifies and documents insurance eligibility and benefit detail information for all payor sources.
• Responsible for scheduling activities for new patient encounters, in collaboration with the professional staff.
• Must provide exceptional customer service and professional communications to patients, families, colleagues, insurance entities, and professional staff.
• Accurate and timely completion of follow up tasks associated to professional referrals, website requests, emails, and eCW referrals.
• Ability to perform a variety of duties and work within a structured environment.

Skills

Medical office

Phone skills

EMRs

Compassionate

Teachable

Addiction care

Tools

EMRs

Job description

Master Center for Addiction Medicine is seeking an Intake Coordinator to screen patients and conduct intakes at our treatment center. This fast-paced role involves substantial phone and computer work, setting the tone for a compassionate patient experience.

The ideal candidate will have medical office experience, strong communication skills, and comfort with insurance verification. Full-time benefits include medical, dental, vision, PTO and opportunities for professional development.