Patient Services Front Desk Coordinator – Outpatient Care

mastercenterforaddictionmedicine; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Master Center for Addiction Medicine in Richmond, VA is seeking a dedicated Front Desk Coordinator for a full-time role. This position supports patient intake, appointment scheduling, and insurance verification, while ensuring smooth front-desk operations.

The role requires strong customer service skills and medical office experience, with a Monday–Friday schedule from 8:15 am to 5:00 pm and a pay rate of $18+ per hour based on experience.

Qualifications

• 1 year of customer service experience.
• Experience in a medical office setting is a plus.

Responsibilities

• Answering and responding to phone calls.
• Referring new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays and balances.
• Providing excellent customer service to patients, employees, and vendors.
• Support for some Medical Assistant duties.

Skills

Customer service

Medical office

Phone handling

EMR

Office management

Computer skills

Job description

Master Center for Addiction Medicine in Richmond, VA is seeking a dedicated Front Desk Coordinator for a full-time role. This position supports patient intake, appointment scheduling, and insurance verification, while ensuring smooth front-desk operations.

The role requires strong customer service skills and medical office experience, with a Monday–Friday schedule from 8:15 am to 5:00 pm and a pay rate of $18+ per hour based on experience.