Compassionate Front Desk Specialist - Addiction Medicine

Master Center; Richmond (VA); On-site; USD 25,000 - 34,000; Full time

Job summary

Master Center for Addiction Medicine in Richmond, VA is seeking a full-time Front Desk Specialist to handle phone inquiries, appointment scheduling, insurance verification and data entry. You will support patients, employees and vendors with courteous service in a fast-paced outpatient setting.

Role requires at least 1 year of customer service experience and prior medical office exposure. The office operates Monday–Friday, 8:15 am–5:00 pm, with compensation starting at $18+ per hour depending on

Qualifications

• 1 year of customer service experience

Responsibilities

• Answering and responding to phone calls.
• Referring new patients to intake.
• Scheduling and confirming appointments.
• Verify Insurance and enter structured data.
• Scanning documents to patient’s medical records.
• Checking patients in and out.
• Collecting co-pays, deductibles, co insurances, and past due balances.
• Providing excellent customer service to patients, employees, and vendors.
• Additional responsibilities may include providing support for some of the Medical Assistant duties
• Other projects and duties as assigned

Skills

Customer service

Medical office experience

Phone experience

Office management experience

Computers & software

EMR experience

Tools

EMR software

Job description

Master Center for Addiction Medicine in Richmond, VA is seeking a full-time Front Desk Specialist to handle phone inquiries, appointment scheduling, insurance verification and data entry. You will support patients, employees and vendors with courteous service in a fast-paced outpatient setting.

Role requires at least 1 year of customer service experience and prior medical office exposure. The office operates Monday–Friday, 8:15 am–5:00 pm, with compensation starting at $18+ per hour depending on