Compassionate Hospice Family Liaison

Chapters Health System, Inc.; Aldie (VA); Sur place; USD 34 000 - 50 000; Plein temps

Résumé du poste

Chapters Health System seeks a Patient Family Liaison to present services to patients and families, connecting them to clinical and community resources. You will work closely with families to align goals with hospice services and coordinate with care teams.

The role requires strong communication, empathy, and the ability to navigate fast-paced environments while maintaining professional relationships with partners and care teams.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of two years’ experience in medical, home health, hospice, social work or sales.
• CNA, MA or LPN certification or other relevant certification preferred.
• Experience providing information to families and patients.
• Strong knowledge of the Medicare hospice benefit including eligibility, levels of care, and reimbursement.
• Ability to work in a fast-paced environment.
• Strong communication skills (verbal and written).
• Ability to learn the company’s lines of services.
• Excellent customer service focus; detail oriented.
• Ability to multitask and prioritize; professional presentation.
• Mobile driver with valid license and automobile insurance; reliable transportation.

Responsabilités

• Receive referrals and appointments for patient and family meetings; forward to Care Access Coordinators.
• Collaborate with admission and sales teams to support patient, family, and partner needs.
• Explain hospice services and philosophy of care; assess patient/family goals; obtain consents if needed.
• Conduct visits; communicate outcomes of meetings to Nurse about goals and plans.
• Follow-up with Nurse or Social Worker regarding discharge plans.
• Maintain records in EMR and related reports; document follow-up plans with clinicians.
• Maintain urgency in responding to customer needs.
• Establish professional relationships with Chapters Health System and community partners.
• Perform other duties as assigned.

Connaissances

Strong communication

Detail oriented

Time management

Customer service

Ability to multitask

Professional demeanor

Mobile driver

Formation

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Description du poste

Chapters Health System seeks a Patient Family Liaison to present services to patients and families, connecting them to clinical and community resources. You will work closely with families to align goals with hospice services and coordinate with care teams.

The role requires strong communication, empathy, and the ability to navigate fast-paced environments while maintaining professional relationships with partners and care teams.