Hospice Patient & Family Liaison

Capital Caring Health; Aldie (VA); On-site; USD 51,000 - 76,000; Full time

Job summary

Chapters Health System is seeking a Patient Family Liaison in Virginia to connect patients and families with clinical, social, and community resources. The role collaborates with care teams and community partners to ensure appropriate service access and timely support.

The position involves presenting hospice benefits, coordinating referrals, and maintaining accurate records in the EMR system, with a focus on compassionate, customer-focused care.

Qualifications

• Strong communication skills (verbal and written).
• Experience providing information to families and patients.
• Ability to work in a fast-paced environment.
• Detail oriented and able to multitask and prioritise.

Responsibilities

• Receive referrals and schedule patient/family meetings; forward to Care Access Coordinators to enter into EMR.
• Collaborate with admission and sales teams to support patient, family, and referral partner needs.
• Explain hospice services and goals; obtain consents when needed.
• Conduct visits and communicate outcomes to nurses; coordinate discharge plans.
• Maintain EMR records and follow-up plans; ensure timely responses to customer needs.
• Build professional relationships with Chapters Health System and partners.

Skills

Communication skills

Customer service

Multitask & prioritise

Detail oriented

Fast-paced environment

Driver's license & transport

Education

High school diploma or equivalent; associate/bachelor preferred

Job description

Chapters Health System is seeking a Patient Family Liaison in Virginia to connect patients and families with clinical, social, and community resources. The role collaborates with care teams and community partners to ensure appropriate service access and timely support.

The position involves presenting hospice benefits, coordinating referrals, and maintaining accurate records in the EMR system, with a focus on compassionate, customer-focused care.