Care Navigator

Empath Health; West Palm Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

5+ weeks PTO

Tuition reimbursement

Job summary

Trustbridge Hospice, a member of Empath Health, is seeking a compassionate Care Navigator to join our team in West Palm Beach. The full-time position supports the admissions process and ensures an empathetic experience for patients and families during a meaningful transition.

The role requires strong communication, organization, and computer skills, with 3 years in healthcare administration or customer service and an Associate degree preferred. Bilingual English/Spanish is preferred.

Qualifications

• Associate degree preferred.
• Three (3) years of experience in healthcare administration or customer service.
• Knowledge of hospice or home health programs preferred, with willingness to develop clinical understanding.
• Ability to handle a high call volume.
• Strong communication, organization, and computer skills.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Facilitate the conversion of referrals to admissions through completion of the intake process.
• Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.
• Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.
• Maintain accurate records and documentation in accordance with organizational policies.
• Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.

Skills

Customer service

Communication

Time management

Bilingual English/Spanish

Education

Associate degree preferred

Tools

Computer skills

Job description

Care Navigator### Care NavigatorApply: West Palm Beach, FL: Full time: Posted Today: JR100627**Trustbridge Hospice, a member of Empath Health,** is seeking a **compassionate and customer-focused Care Navigator** to join our team in **West Palm Beach**.This **full-time** position works **Monday through Thursday, 7:30 a.m. – 6:00 p.m.**, supporting the admissions process and ensuring a seamless, empathetic experience for patients and families during one of life’s most meaningful transitions. Since 1978, **Trustbridge Hospice** has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness. **What You’ll Do*** Facilitate the conversion of referrals to admissions through completion of the intake process.* Provide exceptional customer service to patients, families, and referral sources with empathy and professionalism.* Communicate effectively with interdisciplinary team members to ensure timely and accurate admissions.* Maintain accurate records and documentation in accordance with organizational policies.* Support a compassionate, patient-centered environment that reflects the mission and values of Trustbridge Hospice.**Why Join Empath Health?*** **Fair, Competitive Pay:** Your work has value, and we reward it.* **Comprehensive Benefits:** Medical, dental, vision, life, and retirement with company match.* **Industry-Leading PTO:** 5+ weeks to rest, recharge, and live your Full Life* **Growth That Lasts:** Advance through education, training, and tuition reimbursement.* **A Mission That Matters:** Join a team built on kindness, compassion, and Full Life Care for All.**What You’ll Need*** **Associate degree preferred.*** **Three (3) years of experience** in healthcare administration or customer service.* Knowledge of **hospice or home health programs** preferred, with willingness to develop clinical understanding.* Ability to handle a **high call volume.*** Strong **communication, organization, and computer skills.*** **Bilingual (English/Spanish)** preferred. **Unified in empathy, we serve our communities through extraordinary Full Life Care for All.**