Compassionate Home Healthcare Intake & Insurance Specialist

Rotech Healthcare; Dickson City (Lackawanna County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision coverage

401(k) plan

Employee Assistance Program

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. The role involves fast-paced, patient-centered teamwork with opportunities to support medical billing, enrollment, and scheduling while maintaining high-quality service

Qualifications

• Experience in home healthcare, medical billing, or insurance verification.
• Excellent verbal and written communication in English.
• Ability to work independently and as part of a team.

Responsibilities

• Assist with office operations and batch reporting.
• Verify insurance coverage (Medicare/Medicaid/private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Provide customer support for walk-in and retail equipment requests.

Skills

Communication skills

Time management

Multi-tasking

Attention to detail

Confidentiality

English proficiency

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Fax machine

Copier

Phone system

Job description

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. The role involves fast-paced, patient-centered teamwork with opportunities to support medical billing, enrollment, and scheduling while maintaining high-quality service