Home Healthcare Intake & Insurance Specialist

Rotech Healthcare Inc.; Orlando (FL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical coverage

401(k)

Résumé du poste

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare team.

You will be the first point of contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in home healthcare, medical billing, or patient intake preferred.
• Knowledge of insurance verification and reimbursement practices.
• Familiarity with medical terminology and durable medical equipment is a plus.

Responsabilités

• Be the first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory equipment and medical supplies.
• Communicate with patients and internal teams to ensure timely service and resolution of inquiries.
• Assist with office operations including deposits and batch reporting.
• May cover on-call rotations and travel to patient homes as needed.
• Maintain organized records and referral logs in compliance with standards.

Connaissances

Verbal communication

Written communication

Time management

Organizational skills

Confidentiality

Multi-tasking

Teamwork

Customer service

Formation

High School Diploma or GED

Outils

MS Office

Outlook

Excel

Email/CRM

Description du poste

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare team.

You will be the first point of contact for patients and referral sources, handling intake, insurance qualification, and coordination of durable medical equipment and respiratory services. The role requires strong communication, accuracy, and the ability to manage multiple tasks in a fast-paced environment.