Compassionate Home Health Intake & Insurance Specialist

Rotech Healthcare Inc.; Conway (AR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, prescription, dental, and vis

Paid time off

401(k)

Bonus opportunities

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, handling accurate intake, insurance qualification, and coordination of DME and respiratory services. Ideal candidates have experience in home healthcare, medical billing, or insurance verification, and thrive in a fast-paced, patient-centered environment.

Qualifications

• Customer service experience in healthcare or related field preferred.
• Experience with insurance verification and patient intake processes.
• Knowledge of Medicare/Medicaid and private payer procedures is a plus.

Responsibilities

• Serve as first point of contact for patients and referral sources.
• Verify patient insurance and coordinate eligibility for durable medical equipment and services.
• Maintain accurate intake and documentation; collaborate with clinical and billing teams.

Skills

Customer service

Insurance verification

Medical billing

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Excel

Outlook

Word

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, handling accurate intake, insurance qualification, and coordination of DME and respiratory services. Ideal candidates have experience in home healthcare, medical billing, or insurance verification, and thrive in a fast-paced, patient-centered environment.