Compassionate Home Health Care Navigator

6 Degrees Search; New York (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

6 Degrees Search is seeking a Patient Care Coordinator in Bay Shore, NY to manage a caseload of patients and ensure continuous home care services. You will oversee caregiver staffing, monitor utilization, and maintain clear communication with patients, families, and MLTCs to ensure timely follow-up and satisfaction.

The role emphasizes strong organization, urgency, and problem-solving to balance patient needs with efficient schedules and compliance. Full-time position with benefits.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to multitask and manage a high-volume caseload.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong problem-solving skills with the ability to resolve staffing and patient issues quickly.
• Detail-oriented with consistent follow-through on outstanding items.
• Comfortable communicating with patients, caregivers, MLTC representatives, hospitals, and internal departments.
• Strong sense of urgency, ownership, and accountability.
• Ability to prioritize tasks based on patient needs and operational importance.
• Ability to follow up persistently and promptly until outstanding patient issues are fully resolved.
• Comfortable working with reports, scheduling systems, and patient management software.
• Previous experience in home care, healthcare coordination, customer service, scheduling, or a related field is preferred.

Responsibilities

• Manage an assigned caseload of patients and oversee the day-to-day coordination of services.
• Ensure all patients are appropriately staffed with reliable caregivers who meet the patient's schedule, needs, preferences, and plan of care.
• Proactively address open shifts, call-outs, caregiver changes, and other staffing issues to prevent gaps in patient care.
• Monitor patient utilization percentages and ensure authorized hours are being staffed and utilized appropriately.
• Identify patients with low utilization and take prompt action to improve utilization and resolve barriers to service.
• Maintain regular communication with patients and/or their representatives to confirm satisfaction, service status, and any changes or concerns.
• Maintain professional communication with caregivers regarding schedules, patient needs, attendance, and changes in service.
• Communicate with MLTCs and other payors regarding patient services, authorizations, changes, concerns, and required follow-up.
• Closely monitor the status of patients who are hospitalized, on hold, temporarily suspended, or otherwise not receiving services.
• Follow up promptly and consistently with patients, families, hospitals, MLTCs, and other appropriate parties to determine when the patient is ready to resume services.
• Take ownership of restarting services as quickly as appropriate, including confirming authorizations, coordinating staffing, updating schedules, and ensuring the patient is not left inactive without proper follow-up.
• Maintain accurate tracking of all patients who are hospitalized, on hold, or experiencing service interruptions, and continue follow-up until services resume, the patient is discharged, or a final status is confirmed.
• Follow up promptly on missed visits, uncovered hours, hospitalizations, service interruptions, and changes in patient status.
• Work closely with staffing, intake, nursing, compliance, payroll, and other internal departments to resolve patient and caregiver issues.
• Complete all required reports accurately and within established deadlines.
• Document patient, caregiver, MLTC, hospital, and other communications accurately and timely.
• Escalate urgent patient, caregiver, authorization, or service issues to management when necessary.
• Maintain accurate patient schedules and records within the agency's systems.
• Build strong relationships with patients and caregivers while maintaining professionalism and accountability.
• Meet departmental expectations and performance goals related to staffing, utilization, responsiveness, documentation, patient-status follow-up, and patient satisfaction.

Skills

Communication

Organization

Multitasking

Under pressure

Problem-solving

Attention to detail

Customer interaction

Urgency

Scheduling software

Home care knowledge

Education

Experience in home care or healthcare coordination

Tools

Scheduling systems

Job description

6 Degrees Search is seeking a Patient Care Coordinator in Bay Shore, NY to manage a caseload of patients and ensure continuous home care services. You will oversee caregiver staffing, monitor utilization, and maintain clear communication with patients, families, and MLTCs to ensure timely follow-up and satisfaction.

The role emphasizes strong organization, urgency, and problem-solving to balance patient needs with efficient schedules and compliance. Full-time position with benefits.