Compassionate Financial Counselor — Evening Shift

Sonora Behavioral Health Hospital; Tucson (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Sonora Behavioral Health Hospital seeks a knowledgeable Financial Counselor to guide patients through insurance benefits and financial responsibilities. This patient-facing role handles insurance verification, upfront collections, payment plans, and accurate financial records in a behavioral health setting.

The ideal candidate has at least three years in healthcare financial counseling, with deep knowledge of Commercial Insurance, Medicare, and Medicaid, and strong communication skills.

Qualifications

• 3+ years of healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Customer service

Communication

Problem solving

Empathy

Emotional intelligence

Education

High school diploma

Job description

Sonora Behavioral Health Hospital seeks a knowledgeable Financial Counselor to guide patients through insurance benefits and financial responsibilities. This patient-facing role handles insurance verification, upfront collections, payment plans, and accurate financial records in a behavioral health setting.

The ideal candidate has at least three years in healthcare financial counseling, with deep knowledge of Commercial Insurance, Medicare, and Medicaid, and strong communication skills.