Compassionate Guest Services Navigator (Part-Time)

Jimmy Jazz; Madison (WI); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Salary: $21.15/hour

Short Term Disability

Accident, Critical and Hospital Indemn

403(b) Retirement Plan (6% match)

PTO

Holidays

Employee Referral Program

Job summary

Catholic Charities in Madison, WI is seeking a Part-time Guest Services Specialist (Sunday, Monday, Tuesday 8am-5pm). You will act as the primary link between guests and services, conduct intakes, verify eligibility, and refer resources within the community.

The role emphasizes trauma-informed care and a welcoming, supportive environment for guests experiencing homelessness. The position offers a range of benefits and a mission-driven team dedicated to helping neighbors in need.

Qualifications

• High School Diploma or equivalent.
• Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
• Ability to demonstrate critical thinking, professional judgment, and ability to work effectively as well as part of a team.
• Competent verbal and written communication skills.
• Proficient with MS Programs - Word, Excel, PowerPoint.
• Experience with homelessness services is preferred but not required.
• Experience assisting people who have mental health and substance abuse issues is preferred but not required.
• Knowledge of Dane County/Madison resources for people who are experiencing homelessness preferred but not required.

Responsibilities

• Provide high-quality customer service to create a welcoming atmosphere and positive environment.
• Monitor check-in processes to verify eligibility and ensure all guests sign in for services daily.
• Conduct new guest intakes and orient guests to the facility and services offered.
• Respond to guests' needs and requests in accordance with program policies and procedures.
• Make appropriate referrals for resources and services provided at the Beacon as well as in the community.
• Utilize trauma-informed care approaches to inform, educate, and enforce program guidelines with guests.
• Monitor guests' general well-being and provide support and assistance when needed; respond effectively to crisis situations.
• Ensure donations and supplies for guests are managed and well organized.
• Keep the Beacon property clean, sanitized, and in orderly condition throughout the day.
• Perform other duties as assigned.
• Effectively assess situations, identify problems, and develop solutions within the framework of established program policies and procedures.
• Uphold ethical standards by maintaining guest confidentiality and professional boundaries.
• Create and maintain accurate records of guest information, incidents, and other relevant information.
• Certifies accurate intake and needs assessment procedures for each guest in compliance with HMIS in Wisconsin.
• Enhance relevant skills and stay informed of current research and best practices through ongoing opportunities and training.
• Work professionally and collaboratively with all Beacon staff, volunteers, and agency workers.
• Represent program and agency in a professional manner.

Skills

Empathy

Communication

Customer Service

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Catholic Charities in Madison, WI is seeking a Part-time Guest Services Specialist (Sunday, Monday, Tuesday 8am-5pm). You will act as the primary link between guests and services, conduct intakes, verify eligibility, and refer resources within the community.

The role emphasizes trauma-informed care and a welcoming, supportive environment for guests experiencing homelessness. The position offers a range of benefits and a mission-driven team dedicated to helping neighbors in need.