Shelter Guest Support Staff – Part Time, 1st, 2nd & 3rd Shift

Cathedral Center; Milwaukee (WI); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Competitive pay

Overtime and holiday pay

Free mental health services

Job summary

The Cathedral Center in Milwaukee is seeking a Guest Support Staff member to provide support for families experiencing homelessness. This part-time role requires working 24-32 hours a week with varying shifts, including nights and weekends.

The ideal candidate will assist in crisis intervention, facilitate guest intakes, and maintain a safe environment. A high school diploma and effective communication skills are necessary. Competitive pay rates range from $15 to $18 per hour, along with additional benefits.

Qualifications

• Candidates must demonstrate ability to prioritize effectively.
• Previous experience in social services is advantageous.
• Must be able to work with diverse, vulnerable populations.

Responsibilities

• Facilitate crisis intervention for clients in distress.
• Supervise guest check-ins and check-outs.
• Maintain accurate documentation of shift activities.
• Ensure the environment is clean and safe.
• Assist with meal service as needed.
• Collaborate with internal programs and external agencies.

Skills

Crisis intervention

Effective communication

Attention to detail

Problem-solving

Education

High School diploma or equivalent

2 years of post-secondary education or experience

Associate degree or higher in human services

Tools

Microsoft Excel

Microsoft Word

Job description

The Cathedral Center’s mission is to provide a safe environment for women and families with children, while working to end homelessness – one life at a time. We pursue our mission via provision of emergency shelter, emergency and flexible housing, case management support before, during and after a shelter stay and employment services.

JOB SUMMARY

The Cathedral Center is a social service agency, with years of dedicated service in support of women and families with children who are homeless or experiencing a housing crisis. Services are offered at two locations (4 blocks apart) in downtown Milwaukee: the emergency shelter at the Cathedral Center and the Friendship House, which is a program of Cathedral Center. Guest Support Staff typically work in both locations (Friendship House or Cathedral Center).

This Guest Support Staff is responsible for working 24-32 hours a week with a combination of 1st, 2nd, and mostly 3rd shifts daily, including weekend shifts and some holidays. GSS oversee guest activities, providing compassionate support to women and families who are temporarily residing in Cathedral Center’s emergency shelter or Friendship House emergency flexible housing program. This position is responsible for the admission process, new guest orientations, ensuring a clean and healthy environment, positive volunteer relations and ensuring that all guests are treated with compassion and respect. Additional hours will be available for staff meetings, trainings and help to fill shifts during unexpected vacancies. Specific schedules determined by the program directors.

JOB DUTIES

Key responsibilities for this position include the following with additional responsibilities as needed and as assigned by the Program Directors:

1. Crisis intervention with women and families experiencing homelessness or housing crises.
2. Facilitate check-in/out for all existing and new guests.
3. Maintain accurate, timely and complete documentation of all shift activities, including specific guest participation.
4. Assist with completion of intakes and welcome orientation for new guests.
5. Triage shelter-related basic needs of guests.
6. Maintain a clean, uncluttered, safe physical environment for clients, volunteers and staff.
7. Assist with snack and meal service as needed, serving meals when volunteers are not available.
8. Effectively and compassionately mediate all conflicts that arise. Problem solve to avoid further crises.
9. Provide active, effective and professional collaborative work with Cathedral Center’s internal programs, as well as partner agencies, ensuring professional and dignified representation of Cathedral Center’s mission.
10. Supervise volunteers as appropriate, maintaining effective, positive working relationship with volunteers/groups at all times.
11. Oversee and assist with completion of daily chores.
12. Ensure adherence to agency and partner ethics, client confidentiality, and professional boundaries.
13. Other duties as may be assigned by the Program Director and/or Executive Director.

SKILLS & QUALIFICATIONS

Candidates for the Guest Support Staff position must be able to prioritize while remaining true to Cathedral Center’s mission to provide a safe environment for women and families, while working to end homelessness one life at a time.

Candidates must have:

• High School diploma or equivalent
• 2 years of post-secondary education and/or experience in a social service field
• Demonstrated ability to adhere to ethical standards
• Be able to communicate professionally and pleasantly via written word, phone and in person
• Attention to detail and ability to work effectively with the public and diverse, vulnerable populations in a respectful and dignified manner are critical qualities

The ideal candidate will have:

• Associate degree or higher in human services or related field
• Basic skills in EXCEL, Word and other Microsoft office software
• Bilingual skills (English/Spanish) a plus

Candidates must be able to use stairs, sit, stand, stoop and walk for extended periods of time unaided, and be able to lift 20 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a trauma-informed approach. Priority will be given to qualified candidates who have 3rd shift and weekend availability.

Cathedral Center is a mission focused organization, seeking individuals who are excited to grow with us. We offer competitive pay with wages ranges of $15-$18 per hour, as well as overtime and holiday pay for hourly staff. Cathedral Center offers a supportive working environment and training opportunities.

Cathedral Center is a mission focused agency. As such, we will continue to search for compassionate candidates to fill positions until all vacancies are filled with individuals who demonstrate their own commitment to ending homelessness. This part time position offers 24 hours of personal time off per year. Free mental health services are available for all employees with TeladocHealth.