Guest Services Specialist

Jimmy Jazz; Madison (WI); On-site; USD 29,000 - 32,000; Part time

Benefits offered by this job

Salary: $21.15/hour

Short Term Disability

Accident, Critical and Hospital Indemn

403(b) Retirement Plan (6% match)

PTO

Holidays

Employee Referral Program

Job summary

Catholic Charities in Madison, WI is seeking a Part-time Guest Services Specialist (Sunday, Monday, Tuesday 8am-5pm). You will act as the primary link between guests and services, conduct intakes, verify eligibility, and refer resources within the community.

The role emphasizes trauma-informed care and a welcoming, supportive environment for guests experiencing homelessness. The position offers a range of benefits and a mission-driven team dedicated to helping neighbors in need.

Qualifications

• High School Diploma or equivalent.
• Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.
• Ability to demonstrate critical thinking, professional judgment, and ability to work effectively as well as part of a team.
• Competent verbal and written communication skills.
• Proficient with MS Programs - Word, Excel, PowerPoint.
• Experience with homelessness services is preferred but not required.
• Experience assisting people who have mental health and substance abuse issues is preferred but not required.
• Knowledge of Dane County/Madison resources for people who are experiencing homelessness preferred but not required.

Responsibilities

• Provide high-quality customer service to create a welcoming atmosphere and positive environment.
• Monitor check-in processes to verify eligibility and ensure all guests sign in for services daily.
• Conduct new guest intakes and orient guests to the facility and services offered.
• Respond to guests' needs and requests in accordance with program policies and procedures.
• Make appropriate referrals for resources and services provided at the Beacon as well as in the community.
• Utilize trauma-informed care approaches to inform, educate, and enforce program guidelines with guests.
• Monitor guests' general well-being and provide support and assistance when needed; respond effectively to crisis situations.
• Ensure donations and supplies for guests are managed and well organized.
• Keep the Beacon property clean, sanitized, and in orderly condition throughout the day.
• Perform other duties as assigned.
• Effectively assess situations, identify problems, and develop solutions within the framework of established program policies and procedures.
• Uphold ethical standards by maintaining guest confidentiality and professional boundaries.
• Create and maintain accurate records of guest information, incidents, and other relevant information.
• Certifies accurate intake and needs assessment procedures for each guest in compliance with HMIS in Wisconsin.
• Enhance relevant skills and stay informed of current research and best practices through ongoing opportunities and training.
• Work professionally and collaboratively with all Beacon staff, volunteers, and agency workers.
• Represent program and agency in a professional manner.

Skills

Empathy

Communication

Customer Service

Education

High School Diploma or equivalent

Tools

MS Word

MS Excel

MS PowerPoint

Job description

• Location 615 E Washington Ave,Madison, WI, 53703,United States


• Job Category Human Services, Customer Service


• Employee Type Non-Exempt


• Required Degree High school


• Manage Others No

The heart of our mission is to demonstrate Christ’s love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.

Are you passionate about changing lives and helping others? If so, join the team at The Beacon; a Day Resource Center for people who are experiencing homelessness. The Beacon is the perfect option for those seeking to help their neighbors in need. The Beacon has an immediate opening for a part-time Guest Services Specialist (Sunday, Monday, Tuesday 8am-5pm). Our Guest Services Specialists serve as the primary link between guests and the services and resources they need to help them find stability. Developing and maintaining trusting relationships, problem solving systematic hurdles, and being a support while connecting is at the heart of this work.

This is an amazing opportunity to be part of a mission-driven team that makes a real difference in the lives of others!

We offer the following:

• $21.15/hour.


• $500 unlimited Employee Referral bonus!


• Short Term Disability (working 20+ hours)


• Accident, Critical and Hospital Indemnity Insurance (working 20+ hours


• 403(b) Retirement Plan (with 6% company match after 1 year)


• PTO (working 20+ hours)


• 10 Holidays (working 20+ hours and or direct care)


• Employee Referral Program

This is an excellent opportunity for individuals seeking part-time work and/or a supplemental income!

Guest Services Specialist Principal Accountabilities

Guest Services

• Provide high-quality customer service to create a welcoming atmosphere and positive environment.


• Monitor check-in processes to verify eligibility and ensure all guests sign in for services daily.


• Conduct new guest intakes and orient guests to the facility and services offered.


• Respond to guests' needs and requests in accordance with program policies and procedures.


• Make appropriate referrals for resources and services provided at the Beacon as well as in the community.


• Utilize trauma-informed care approaches to inform, educate, and enforce program guidelines with guests.


• Monitor guests' general well-being and provide support and assistance when needed; respond effectively to crisis situations.


• Ensure donations and supplies for guests are managed and well organized.


• Keep the Beacon property clean, sanitized, and in orderly condition throughout the day.


• Perform other duties as assigned.

Professional Operations

• Effectively assess situations, identify problems, and develop solutions within the framework of established program policies and procedures.


• Uphold ethical standards by maintaining guest confidentiality and professional boundaries.


• Create and maintain accurate records of guest information, incidents, and other relevant information.


• Certifies accurate intake and needs assessment procedures for each guest in compliance with Homeless Management Information Systems (HMIS) for the State of Wisconsin.


• Enhance relevant skills and stay informed of current research and best practices through ongoing educational opportunities and training provided by the program.


• Work professionally and collaboratively with all Beacon staff, volunteers, and agency workers.


• Represent program and agency in a professional manner.

Qualifications

Education and Skills

• High School Diploma or equivalent.


• Friendly, welcoming, empathic, and tolerant with excellent listening and communication skills.


• Ability to demonstrate critical thinking, professional judgment, and ability to work effectively as well as part of a team.


• Competent verbal and written communication skills.


• Proficient with MS Programs - Word, Excel, PowerPoint.


• Experience with homelessness services is preferred but not required.


• Experience assisting people who have mental health and substance abuse issues is preferred but not required.


• Knowledge of Dane County/Madison resources for people who are experiencing homelessness preferred but not required.

Physical and Mental Functions

• Must have the ability to lift or carry 30 pounds and tolerate medium to high physical effort including walking, standing, lifting, stooping, squatting, bending, reaching, pushing, and/or pulling.


• Occasionally bend/twist at waist/knees/neck to perform various duties.


• Constant mental alertness and attention to detail is required.

Summary

Catholic Charities is committed to achieving a diverse workforce and to maintaining an atmosphere of equity and inclusion. We want our staff and programming to reflect the rich culture and diversity of our state and actively encourage applicants from diverse backgrounds to apply. We serve and employ persons regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Employees do not have to be Catholic to work for Catholic Charities. We are an Equal Opportunity/Affirmative Action employer committed to achieving a diverse workforce and maintaining an atmosphere of diversity and inclusion.