Compassionate Funeral Services Coordinator

Service Corporation International; Augusta, Northern (GA, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Service Corporation International is seeking a dedicated professional to provide exemplary customer service to client families following a loss. You will coordinate with funeral directors, schedule services, and manage information flow to ensure smooth arrangements.

The role requires compassion, strong communication, and attention to detail, with the ability to multi-task and work beyond standard hours including weekends.

Qualifications

• High school diploma or equivalent required.
• Experience in office clerical or customer service helps.
• Funeral industry experience preferred but not required.

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met.
• Frequently communicates with families to coordinate activities.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.
• Orders merchandise, flowers, urns.
• Schedules services including coordinating with churches, cemeteries and staff.
• Assists with setting up funeral/visitation areas and take down.
• Assists during funeral services and events.
• Assists with dressing, casketing and preparing the deceased for viewing.
• Transport human remains to the Crematory facility.
• Delivers ashes from Crematory to Funeral Home.
• Assists with removals.

Skills

Computer skills

Communication skills

Confidentiality

Multi-tasking

Compassion

Education

High School diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Service Corporation International is seeking a dedicated professional to provide exemplary customer service to client families following a loss. You will coordinate with funeral directors, schedule services, and manage information flow to ensure smooth arrangements.

The role requires compassion, strong communication, and attention to detail, with the ability to multi-task and work beyond standard hours including weekends.