Compassionate Funeral Services Assistant - Operations

Service Corporation International; Ankeny (IA); On-site; USD 34,000 - 52,000; Full time

Job summary

Service Corporation International in Ankeny, IA is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. The role involves assisting with services, greeting families, and coordinating logistics, while upholding company policies and compassion-driven service.

Responsibilities include preparing for services, handling documents, assisting with the remains, and driving vehicles as needed.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and databases; ability and willingness to learn required.
• Valid state driver’s license with an acceptable driving record required.
• High level of compassion and integrity; strong verbal and written communication.

Responsibilities

• Prepares for services including delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Prepares documents related to services, cremations, maintenance as directed by management.
• Assists with respectful preparation of remains, including dressing and lifting, as permitted by law.
• Performs office duties such as answering phones, operating fax, computer, and phone systems.
• Runs errands for supplies and floral deliveries as needed.
• Serves as usher and may assist with parking and transportation.
• Drives funeral home vehicles for services and family transport.
• Ensures refreshments are available where allowed by law.
• Greet clients and assist with information and arrangements as requested.
• May assist with visitations, memorials, and funeral services.

Skills

Customer service

MS Office

Communication

Team player

Education

High School diploma or equivalent

Job description

Service Corporation International in Ankeny, IA is seeking a Funeral Services Assistant to provide clerical and administrative support for funeral operations. The role involves assisting with services, greeting families, and coordinating logistics, while upholding company policies and compassion-driven service.

Responsibilities include preparing for services, handling documents, assisting with the remains, and driving vehicles as needed.