Funeral Services Assistant (part-time)

sci; Ankeny (IA); On-site; USD 30,000 - 42,000; Full time

Job summary

sci is seeking a Funeral Services Assistant in Ankeny, IA to support funeral operations and interact with the general public, answering questions and providing information on funeral and cremation topics. Duties include helping with services, prepping materials, and assisting at visitations and ceremonies.

Responsibilities involve coordinating logistics, driving funeral home vehicles, and providing compassionate, professional customer service consistent with company values.

Qualifications

• Compassionate and integrity-driven approach to client families.
• Clear and concise verbal and written communication.
• Professional demeanor and ability to work as part of a team.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and keepsakes; ensure proper care and storage.
• Prepare documents related to services, cremations, and maintenance as directed by management.
• Assist with respectful preparation of remains, including dressing and lifting and, where permitted, operation of crematory equipment.
• Perform office duties: answering phones, operating fax, computer, multi-line phone system, debit card machine, typewriter, postage meter, scale, and stereo/video system.
• Run errands for floral delivery, supplies, or documents.
• Serve as an usher; parking assistance and transportation duties as needed.
• Drive funeral home vehicles for services and family transport.

Skills

Compassion

Communication skills

Team player

Education

High school diploma

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

MINIMUM Requirements

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred

Certification/Licenses

• Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player

Postal Code: 50023

Category (Portal Searching): Operations

Job Location: US-IA - Ankeny