Compassionate Front Desk Specialist – Senior Care & HIPAA

West-Tennessee-Post-Acute; Jackson (TN); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid time off

Orientation & training

Life and AD&D

Job summary

West Tennessee Post Acute in Jackson, TN, seeks a Receptionist to provide clerical support, handle incoming calls, greet visitors, and ensure smooth front-desk operations in a patient-centered facility. You will coordinate with staff, relay messages, and help maintain a welcoming environment for residents and families.

The role requires a high school diploma or equivalent, 2+ years clerical experience or secretarial training, and strong communication skills.

Qualifications

• High school diploma or equivalent required.
• 2+ years of clerical experience or completion of a secretarial program preferred.
• Strong verbal and written communication with professional phone etiquette.
• Ability to multitask, prioritize, and stay organized in a fast-paced environment.
• Confidentiality and HIPAA compliance required.

Responsibilities

• Answer incoming calls with professional telephone etiquette.
• Direct callers or route messages to appropriate departments.
• Greet visitors and direct them to offices or residents’ rooms.
• Maintain check-in/out system for residents and visitors.
• Take accurate messages and provide information as needed.
• Follow facility policies and confidentiality requirements.

Skills

Phone etiquette

Customer service

Multitasking

Verbal communication

Education

High school diploma or equivalent

Secretarial training program

Tools

MS Office

Job description

West Tennessee Post Acute in Jackson, TN, seeks a Receptionist to provide clerical support, handle incoming calls, greet visitors, and ensure smooth front-desk operations in a patient-centered facility. You will coordinate with staff, relay messages, and help maintain a welcoming environment for residents and families.

The role requires a high school diploma or equivalent, 2+ years clerical experience or secretarial training, and strong communication skills.