Compassionate Front Desk Specialist – Patient Experience

Hennepin Healthcare; Minneapolis (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Hennepin Healthcare is seeking a Customer Service Representative to work in Welcome Services. This role involves providing timely information to patients and their families and requires excellent communication skills. You will conduct COVID screenings, assist visitors, and manage inquiries.

The ideal candidate should have at least a high school diploma and experience in customer service. Knowledge of Microsoft Office is essential. Join us in delivering compassionate care and supporting our patients' experience.

Qualifications

• One (1) year of office customer service experience.
• Heavy telephone and customer interaction experience.
• Proficiency in English reading, writing, and speaking.

Responsibilities

• Provides accurate and timely information to patients and families.
• Conducts COVID screening at all Information Desks.
• Processes visitor requests and assists with way-finding.

Skills

Excellent verbal communication skills

Proficiency with computers and commonly used programs

Compassionate and dependable

Ability to relate well with people of various backgrounds

Excellent organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Hennepin Healthcare is seeking a Customer Service Representative to work in Welcome Services. This role involves providing timely information to patients and their families and requires excellent communication skills. You will conduct COVID screenings, assist visitors, and manage inquiries.

The ideal candidate should have at least a high school diploma and experience in customer service. Knowledge of Microsoft Office is essential. Join us in delivering compassionate care and supporting our patients' experience.