CLIENT ACCESS SPECIALIST

Northeast Kingdom Human Services Inc; Derby (VT); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

403b retirement plan with Agency match

Generous paid time off: 12 sick days,

12 paid holidays

Employee wellness program

Life insurance

Job summary

Northeast Kingdom Human Services seeks a Client Access Specialist to manage front-office operations, check clients in and out, schedule appointments, verify insurance, and perform general duties. The role emphasizes compassionate communication to create a welcoming environment for clients seeking mental health and related services.

The ideal candidate will demonstrate strong customer service, organization, and teamwork skills in a fast-paced outpatient setting.

Qualifications

• Front-office and scheduling experience in medical/outpatient settings preferred.
• Excellent customer service and communication abilities are essential.
• Ability to manage multiple tasks while maintaining accuracy and empathy.

Responsibilities

• Check clients in and out with compassion and efficiency.
• Schedule and reschedule clients’ appointments, considering their needs.
• Verify insurance coverage for all clients to ensure accurate processing.
• Perform general office duties to support practice efficiency.
• Maintain a welcoming and professional environment through clear communication.

Skills

Customer service

Communication

Phone skills

Organizational skills

Empathy

Teamwork

Multi-tasking

Computer skills

Education

High school diploma or equivalent

Tools

Office software

Job description

Northeast Kingdom Human Services is seeking a dedicated Client Access Specialist to join our team. The primary responsibilities of this position include efficiently managing front-office operations, ensuring a seamless clients experience. This involves tasks such as checking clients in and out, scheduling and rescheduling appointments, verifying insurance coverage, and performing general office duties. The ideal candidate will play a crucial role in creating a welcoming atmosphere for our clients through professional and empathetic communication.About Northeast Kingdom Human ServicesNKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 450 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of VermontKey Responsibilities:Check clients in and out with compassion and efficiency.Schedule and reschedule clients appointments, considering their needs.Verify insurance coverage for all clients, ensuring accurate and timely processing.Perform general office duties to contribute to the overall efficiency of the practice.Essential Skills and Abilities:Excellent customer service and communication/phone skills to engage with clients professionally.Ability to manage multiple tasks simultaneously, demonstrating effective organizational skills.Strong computer skills, including proficiency in relevant software and applications.Empathetic to clients needs and concerns, creating a supportive environment.Prompt and dependable in meeting deadlines and completing tasks.Ability to act as a team player in a fast paced environment, collaborating with colleagues to achieve common goals.Qualifications:Medical Reception and Scheduling experience preferred.High school diploma or equivalent required.2 years of related administrative/customer service experience required.Experience in an outpatient healthcare setting preferred.SALARY & BENEFITSCompetitive Salary $ $19.25 to $23.53/hr plus, depending upon education and experienceMonday - Friday work week.Health and dental insurance.403b retirement plan with Agency contribution and match.Generous paid time off, 12 sick days and 12 paid holidays.Outstanding employee wellness programExceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, employee assistance program, and additional optional benefits.