Compassionate Front Desk & Patient Care Coordinator

humana; Nashville (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement savings

Paid time off & holidays

Job summary

Humana CenterWell Senior Primary Care in Nashville is seeking a friendly Receptionist to greet patients, manage scheduling and records, and support clinical staff onsite. You will handle copays, answer inquiries with empathy, and maintain a welcoming front desk environment as part of a dynamic care team.

The role requires 1+ year in healthcare customer service, proficient MS Office use, and ability to coordinate tasks for smooth workflows.

Qualifications

• 1+ year in healthcare customer service
• Conveys information clearly over calls and in person
• Coordinates tasks, resources and schedules for efficient workflow
• Experience using MS Office for reports and workflow
• Enhances patient care and experience

Responsibilities

• Greet patients and visitors warmly in person and by phone
• Schedule and confirm patient appointments; manage calendars
• Maintain accurate, confidential patient records in EMR/CRM
• Update patient accounts and collect copays as needed
• Answer calls, respond to inquiries with empathy
• Keep reception area clean, stocked and organized
• Assist with supply orders, inventory management and courier coordination

Skills

Communication

Scheduling

EMR knowledge

Data handling

Empathy

Tools

MS Office

CRM systems

EMR systems

Job description

Humana CenterWell Senior Primary Care in Nashville is seeking a friendly Receptionist to greet patients, manage scheduling and records, and support clinical staff onsite. You will handle copays, answer inquiries with empathy, and maintain a welcoming front desk environment as part of a dynamic care team.

The role requires 1+ year in healthcare customer service, proficient MS Office use, and ability to coordinate tasks for smooth workflows.