Front Desk & Intake Coordinator

Marcfirst; Normal (IL); On-site; USD 25,000 - 28,000; Part time

Job summary

Lifelong Access is seeking an Access Assistant to serve as the welcoming first point of contact for individuals, families, visitors, and partners. You will cover front desk and support the referral and intake processes.

This part-time role emphasizes compassionate communication, accurate data entry, and confidentiality, with duties spanning reception, referrals routing, and basic administrative tasks.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, reception, administrative, healthcare, human services, or related experience preferred.
• Strong communication and customer service skills.
• Comfortable communicating with individuals with disabilities, individuals with mental health needs, families, professionals, and community partners.
• Ability to manage multiple priorities while remaining organized and welcoming.
• Strong attention to detail and ability to accurately enter and maintain information.
• Comfortable using computers, email, electronic records, and standard office technology.
• Ability to maintain confidentiality and exercise appropriate professional judgment.

Responsibilities

• Greet visitors and callers in a professional, person-centered manner.
• Answer calls, direct inquiries, and provide general information.
• Collect and route referrals and intake documents to the appropriate program.
• Provide required intake forms and explain documentation needed.
• Maintain accurate referral and intake records and confidentiality.

Skills

Customer service

Reception

Communication

Confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

Computers

Email

Electronic records

Office technology

Job description

Lifelong Access is seeking an Access Assistant to serve as the welcoming first point of contact for individuals, families, visitors, and partners. You will cover front desk and support the referral and intake processes.

This part-time role emphasizes compassionate communication, accurate data entry, and confidentiality, with duties spanning reception, referrals routing, and basic administrative tasks.