Receptionist

Spring Grove Cemetery & Funeral Homes; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Spring Grove Cemetery & Funeral Homes seeks a Funeral Home Receptionist to provide frontline support for families and staff with compassion and professionalism. In this role you will manage calls, greet visitors, and assist with clerical tasks in a respectful, caring environment.

You will handle inquiries, document details, and help maintain a welcoming reception area while coordinating with staff to ensure smooth service delivery and accurate information flow.

Qualifications

• High School diploma or equivalent required.
• Minimum one year of office or telephone reception experience.
• Excellent customer service skills with a calm demeanor.

Responsibilities

• Answers incoming calls and directs callers to the appropriate staff within 3 rings.
• Takes accurate, clear, and concise messages when needed.
• Greets visitors and directs them to services or events.
• Provides general administrative and clerical support to funeral home staff.
• Receives and handles payments from families.

Skills

Customer service

Communication skills

Attention to detail

Clerical duties

Education

High School diploma or equivalent

Tools

MS Office

Job description

The position of Spring Grove Funeral Home Receptionist is established to perform support and assistance to customers and staff at the Spring Grove Funeral Homes. We are a group of caregivers that are committed to supporting families and our community during difficult times. Our staff and team is passionate about the work we do and we are dedicated to honoring, celebrating and remembering every loved one with compassion, care and professionalism. Each life is unique and special and so is our staff.

Primary Duties:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following duties are an overview of the primary duties and responsibilities of the SGFH Receptionist and should not be considered an all-inclusive list.

Customer Service

• Professional communication skills, both verbal and written
• Interface with customers in-person, electronically and on the phone
• Computer Proficiency with MS Office - Excel, Word, and Outlook
• Administrative and Clerical support
• Strong attention to detail

Reception Desk - Spring Grove Funeral Homes

• Answers all incoming calls and effectively direct callers to appropriate staff member within 3 rings, with the understanding there is a second person answering the overflow.
• Takes accurate, clear, and concise messages for individuals when need arises.
• Takes death notification calls from nurses, facilities and family members and ensures information is provided in a timely manner to our Funeral Directors & Transfer Team.
• Answers routine questions associated with services, products, location directions, etc.
• Utilizes a variety of systems and platforms to communicate and upload information, such as Microsoft Teams, Passare and Outlook.

General Responsibilities - Spring Grove Funeral Homes

• Provides general administrative and clerical support to funeral home staff
• Assists and directs walk-in visitors and customers on occasion if working in the business office
• Provides back up assistance in the following areas:
• Notifies staff members of appointments
• Greets guests and directs them to services or events
• Helps maintain an organized office area
• Maintains a comfortable environment for client families, providing beverages or other amenities as needed
• Receives and handles payments from families
• Demonstrate a commitment to anticipating, understanding, and responding to both internal and external customer needs. Is sensitive to the unique needs of customers in the Death Care Industry
• Maintain the reception area in a tidy and presentable condition
• Maintain daily incoming and outgoing mail, postal deliveries, and package pickup

Clerical Support - Spring Grove Funeral Homes

Completes all tasks that are required including:

• Proper recording of death calls
• Professional and timely communication of information to the right sources
• Accurate and timely entry into Funeral Home Daily Schedule
• Follows opening and closing procedures including:
• Review all calls that came in from the night before and route them appropriately, paying close attention to death notifications.
• Update new death calls on the Funeral Home Calendar
• Receives, sorts, and delivers incoming mail on rare occassion
• Assists with clerical duties as needed, including copying, labeling, etc.
• Manages cashbox
• General knowledge of Spring Grove Family company employees, events, tours, products, and services.

Maintains effectiveness in times of change and unpredictability. Able to manage ambiguity. Deals easily with diversity. Keeps current with technical innovation and improvements and integrates them appropriately.

Safety and Security Consciousness:

Demonstrates an understanding of and sensitivity to one’s own safety.

Knows and follows safe practices and regulations. Seeks improvements in safety and security processes.

Communication:

Expresses ideas clearly and concisely.

Interpersonal Sensitivity:

Demonstrates a sensitivity to the emotional and related needs of others. Is respectful of other and enhances confidence and self-esteem in co-workers and others. Brings personal balance and consistency of behavior to tasks.

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers, and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to talk and/or hear. The employee frequently is required to sit; stand; walk; and reach with hands and arms. Required to lift up to 30 pounds. Repetitive motion includes answering phones daily.

Position Type/Expected Hours of Work

This is a full-time non-exempt position.

Business days and hours of work are:

Monday through Friday, 8:00 a.m. to 5 p.m. (One Saturday a month 7:30 a.m. to 4 p.m.)

Travel

Local travel maybe required between campuses for support.

Required Education, Knowledge, Skills, Abilities and Experience

1.High School diploma or equivalent preferred.

2.Minimum one-year office or telephone reception work.

3.Great Customer Service Skills, must display a calm attitude.