Compassionate Front Desk Concierge for Family Services

Service Corporation International; Miami (FL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Service Corporation International in Miami, FL is seeking a front desk receptionist to warmly greet visitors, answer phones, and support office operations at the Woodlawn Park Cemetery South location. You will coordinate with staff, manage routine inquiries, and maintain an orderly reception area.

The role requires a High School Diploma and likely 6 months of related office experience; strong communication and professional demeanor are essential, as is the ability to work weekends and handle

Qualifications

• High School Diploma or equivalent.
• Six months reception/general office experience preferred.
• Proficient with telephones, fax, copier.
• Clear, professional speaking voice and tone.
• Strong interpersonal skills for sensitive situations.

Responsibilities

• Greet guests and visitors, offering assistance when entering the building.
• Notify staff when appointments arrive and escort guests to the appropriate room.
• Answer routine questions about services, products, location directions, etc.
• Immediately notify management of customer service and security issues.
• Receive deceased belongings from families and follow chain of custody procedures.
• Answer, screen, and route calls to appropriate staff.
• Maintain a comfortable environment for clients, provide beverages and amenities; may make coffee.
• Maintain guest waiting area; dispose of trash, replace tissues, and straighten furniture.
• Receive incoming mail and packages; maintain organized files and records.
• May perform light typing, proofreading, data entry or printing.

Skills

Communication

Interpersonal skills

Professional demeanor

Telephone etiquette

Education

High School Diploma

Tools

MS Office Suite

Job description

Service Corporation International in Miami, FL is seeking a front desk receptionist to warmly greet visitors, answer phones, and support office operations at the Woodlawn Park Cemetery South location. You will coordinate with staff, manage routine inquiries, and maintain an orderly reception area.

The role requires a High School Diploma and likely 6 months of related office experience; strong communication and professional demeanor are essential, as is the ability to work weekends and handle