Compassionate Administrative Assistant | Funeral Home

Catholic Funeral & Cemetery Services; Lafayette (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

Retirement benefits

Paid time off

Job summary

Catholic Funeral & Cemetery Services is seeking an Administrative Assistant at Queen of Heaven Cemetery & Funeral Home in Lafayette, CA. You will be the first point of contact for families, handling calls, coordinating with staff, and processing permits with care.

We value a highly organized, customer-focused professional who upholds our Family First philosophy and CFCS core values. The role offers full benefits and a 40-hour week.

Qualifications

• High school diploma or GED required.
• Valid driver’s license, good driving record and proof of insurance.
• Reliable transportation.
• Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
• College degree a plus or 2–4 years office experience.
• Bilingual (Spanish) a plus.
• Strong interpersonal, customer service and communication skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Serve as first point of contact for incoming families.
• Handle inbound calls as primary recipient.
• Maintain a courteous, professional presence and compassionate service.
• Process permits and paperwork in a timely manner.
• Coordinate with internal departments and external providers.
• Be knowledgeable of Catholic faith, rituals and traditions.
• Prepare documents, spreadsheets, presentations and correspondence.
• Monitor stock, issue purchase orders and organize supply areas.
• Sort incoming mail and track deliveries.
• Escalate complex issues to leadership for follow-up.
• Assist with onboarding tasks like name tags and business cards.

Skills

Interpersonal skills

Customer service

Communication

Time management

Organizational skills

Education

High School diploma/GED

College degree a plus

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Catholic Funeral & Cemetery Services is seeking an Administrative Assistant at Queen of Heaven Cemetery & Funeral Home in Lafayette, CA. You will be the first point of contact for families, handling calls, coordinating with staff, and processing permits with care.

We value a highly organized, customer-focused professional who upholds our Family First philosophy and CFCS core values. The role offers full benefits and a 40-hour week.