Compassionate Healthcare Financial Counselor

Maple Heights Behavioral Health; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Maple Heights Behavioral Health seeks a knowledgeable Financial Counselor to help patients understand insurance benefits and financial responsibilities. Responsibilities include verification of benefits, counseling on coverage, and arranging payment options in a patient-friendly manner.

The role emphasizes empathy and clear communication while collecting balances, processing charity applications, and maintaining accurate financial records.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem-solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Healthcare financial counseling

Patient access

Billing

Education

High school diploma or equivalent

Job description

Maple Heights Behavioral Health seeks a knowledgeable Financial Counselor to help patients understand insurance benefits and financial responsibilities. Responsibilities include verification of benefits, counseling on coverage, and arranging payment options in a patient-friendly manner.

The role emphasizes empathy and clear communication while collecting balances, processing charity applications, and maintaining accurate financial records.