Compassionate Field Operations & Client Support Assistant

Service Corporation International; Birmingham (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Service Corporation International in Birmingham, AL, is seeking a Field Operations Support Assistant to provide administrative and clerical support across funeral home, cemetery, crematory locations. You will greet the public and assist with service information, scheduling, payments, and documents.

The role requires a high school diploma, 1–2 years of office/clerical or customer service experience, strong MS Office and communication skills, and the ability to handle sensitive information with

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office clerical or customer service experience.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Prepares death certificates, prayer cards and related documents.
• Completes required permits and or certificates.
• Prepares and processes Veteran’s Paperwork.
• Prepares marker monument placement paperwork.
• Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules.
• Prepares and distributes daily schedules, reports, and documents.
• Receives and processes payments and contracts.
• Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers.
• Orders office supplies.
• Oversees the processing of installation orders to grounds and maintenance departments.
• Processes accounts payable transactions.
• Assists with the preparation of obituaries.
• Assists Location Management, Sales, Family Service Counselors and payroll as needed.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family’s needs promptly and accurately to the appropriate staff member.
• Conveys a sense of concern and empathy with client family members at all times.

Skills

Customer service

Office administration

Communication skills

Attention to detail

Confidentiality

Education

High school diploma

Tools

MS Office

Job description

Service Corporation International in Birmingham, AL, is seeking a Field Operations Support Assistant to provide administrative and clerical support across funeral home, cemetery, crematory locations. You will greet the public and assist with service information, scheduling, payments, and documents.

The role requires a high school diploma, 1–2 years of office/clerical or customer service experience, strong MS Office and communication skills, and the ability to handle sensitive information with