Compassionate Family Service Counselor (Pre-Need)

Sci Corp; Rochester (Beaver County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Evenings and weekends

Job summary

Sci Corp in Rochester, PA seeks a Family Service Counselor to guide families through funeral and pre-need cemetery planning. This role emphasizes compassionate service, accurate information, and revenue generation for the cemetery while being the primary contact for families.

You will generate leads, obtain referrals, build relationships with families, and collaborate with funeral directors to deliver high-quality service. Evening and weekend availability is required.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current state/province issued driver’s license with an acceptable driving record.
• Insurance license if required by state/province law and as prescribed by state board.
• Ability to work evenings and or weekends.

Responsibilities

• Lead generation: prospect for 1-2 hours daily and obtain referrals.
• Build relationships with families through empathetic service and proactive communication.
• Collaborate with funeral directors and staff to deliver seamless service.
• Prepare for appointments and follow up on family needs.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma or equivalent

1-2 years of college or an equivalent education and experience

Job description

Sci Corp in Rochester, PA seeks a Family Service Counselor to guide families through funeral and pre-need cemetery planning. This role emphasizes compassionate service, accurate information, and revenue generation for the cemetery while being the primary contact for families.

You will generate leads, obtain referrals, build relationships with families, and collaborate with funeral directors to deliver high-quality service. Evening and weekend availability is required.