Compassionate Emergency Vet Client Concierge

Ethos Veterinary Health; Honolulu (HI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

CE allowance

Employee Assistance Program

Uniform allowance

Career advancement opportunities

Job summary

Ethos Veterinary Health’s Veterinary Emergency + Referral Center of Hawaii seeks an Emergency Concierge / Client Care Coordinator in Honolulu to bridge communication between clinicians and families during emergencies.

In this full-time role, you will guide clients, gather histories, discuss treatment plans and financing options, and coordinate admissions and discharge with compassion and professionalism.

Qualifications

• Excellent verbal and written communication, with ability to adapt to diverse client situations.
• Exceptional customer service skills with a compassionate approach.
• Strong organizational, time management, and multitasking abilities.
• Ability to remain calm and professional in a fast-paced emergency environment.
• Experience collaborating within a multidisciplinary team.
• Attention to detail and accurate documentation.

Responsibilities

• Serve as liaison between emergency clinicians, technicians, and clients.
• Welcome clients and provide updates during visits.
• Collect and verify patient history and documents in ezyVet.
• Coordinate communications between clients and vets during emergencies.
• Explain treatment plans and financial estimates compassionately.
• Discuss deposits and financing options like CareCredit.
• Coordinate admissions and approvals with the medical team.
• Monitor client locations and provide updates during wait times.
• Review invoices prior to discharge for accuracy.
• Assist families with euthanasia paperwork and support conversations.
• Manage client communications in ezyVet and SmartFlow.
• Support STAT intake with brief histories and CPR status discussions.
• Collaborate with veterinarians, technicians, and client services.

Skills

Verbal communication

Written communication

Customer service

Organization

Multitasking

Calm under pressure

Team collaboration

Detail orientation

Computer systems

Tools

ezyVet

SmartFlow

Job description

Ethos Veterinary Health’s Veterinary Emergency + Referral Center of Hawaii seeks an Emergency Concierge / Client Care Coordinator in Honolulu to bridge communication between clinicians and families during emergencies.

In this full-time role, you will guide clients, gather histories, discuss treatment plans and financing options, and coordinate admissions and discharge with compassion and professionalism.