Emergency Veterinary Front Desk & Client Services Specialist

Ethos Veterinary Health; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) retirement plan

Paid time off

Employee Assistance Program (EAP)

Uniforms provided

CE allowance

Job summary

Veterinary Emergency + Referral Center of Hawaii (VERC) is seeking a full-time Customer Service Representative to support front desk and client service operations in a fast-paced emergency and specialty hospital environment.

The role emphasizes delivering compassionate and efficient service, managing appointments, and processing financial transactions, with a focus on client satisfaction and smooth patient flow.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Basic proficiency with Windows-based computer systems and office software.
• Ability to recognize when protocols do not apply and seek guidance.
• Dependable, organized, and team-oriented.

Responsibilities

• Greet and assist clients in a friendly, professional manner.
• Manage client check-ins, admissions, and discharges accurately.
• Schedule appointments and coordinate emergency visits and follow-up care.
• Educate clients on hospital services, policies, and procedures.
• Process invoices, payments, and financial transactions accurately.
• Prepare, review, and maintain medical records and client documentation.
• Update and maintain client and patient records in compliance with legal and hospital requirements.
• Communicate effectively with medical teams to support patient flow and client needs.
• Perform administrative tasks including scanning, emailing, and document management.
• Maintain confidentiality and professionalism at all times.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Prioritization

Tools

Windows-based systems

Job description

Veterinary Emergency + Referral Center of Hawaii (VERC) is seeking a full-time Customer Service Representative to support front desk and client service operations in a fast-paced emergency and specialty hospital environment.

The role emphasizes delivering compassionate and efficient service, managing appointments, and processing financial transactions, with a focus on client satisfaction and smooth patient flow.