Customer Service Representative

Ethos Veterinary Health; Honolulu (HI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability insurance

401(k) retirement plan

Paid time off

Employee Assistance Program (EAP)

Uniforms provided

CE allowance

Job summary

Veterinary Emergency + Referral Center of Hawaii (VERC) is seeking a full-time Customer Service Representative to support front desk and client service operations in a fast-paced emergency and specialty hospital environment.

The role emphasizes delivering compassionate and efficient service, managing appointments, and processing financial transactions, with a focus on client satisfaction and smooth patient flow.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Basic proficiency with Windows-based computer systems and office software.
• Ability to recognize when protocols do not apply and seek guidance.
• Dependable, organized, and team-oriented.

Responsibilities

• Greet and assist clients in a friendly, professional manner.
• Manage client check-ins, admissions, and discharges accurately.
• Schedule appointments and coordinate emergency visits and follow-up care.
• Educate clients on hospital services, policies, and procedures.
• Process invoices, payments, and financial transactions accurately.
• Prepare, review, and maintain medical records and client documentation.
• Update and maintain client and patient records in compliance with legal and hospital requirements.
• Communicate effectively with medical teams to support patient flow and client needs.
• Perform administrative tasks including scanning, emailing, and document management.
• Maintain confidentiality and professionalism at all times.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Multitasking

Prioritization

Tools

Windows-based systems

Job description

Customer Service Representative - VERC

Compensation

• $18.00 – $22.00 per hour, based on experience
• $2.00 per hour shift differential for overnight shifts

We areseeking a full-time Customer Service Representative to support front desk and client service operations in a fast-paced emergency and specialty hospital environment. This role is critical to ensuring a positive client experience by providing professional, compassionate, and efficient service at all times.

Benefits

Full-time employees are eligible for a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement plan
• Paid time off
• Employee Assistance Program (EAP)
• Uniforms provided
• Continuing education (CE) allowance

Veterinary Emergency + Referral Center of Hawaii (VERC) is a 24-hour emergency and specialty veterinary hospital providing advanced medical care across the Hawaiian Islands. Our team of board-certified specialists and highly trained emergency professionals work collaboratively in a modern, state-of-the­-of‑the‑? facility equipped with in-house laboratory services, ultrasonography, CT, MRI, and electrochemotherapy.

Our mission is to provide the highest standard of emergency and specialty veterinary medicine while delivering compassionate, comprehensive care to our patients and their families.

Key Responsibilities

• Greet and assist clients in a friendly, professional, and compassionate manner
• Manage client check-ins, admissions, and discharges accurately
• Schedule appointments and coordinate emergency visits and follow‑up care
• Educate clients on hospital services, policies, and procedures
• Process invoices, payments, and financial transactions accurately
• Prepare, review, and maintain medical records and client documentation
• Update and maintain client and patient records in compliance with legal and hospital requirements
• Communicate effectively with medical teams to support patient flow and client needs
• Perform administrative tasks including scanning, emailing, and document management
• Maintain confidentiality and professionalism at all times

Qualifications

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Ability to multitask, prioritize, and work efficiently in a fast‑paced environment
• Basic proficiency with Windows-based computer systems and office software
• Ability to recognize when protocols do not apply and seek appropriate guidance
• Dependable, organized, and team-oriented

Veterinary or medical front desk experience is preferred but not required. Candidates with experience in customer service, hospitality, healthcare administration, or call center environments are encouraged to apply.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.