Emergency Veterinary Client Intake Coordinator

Ethos Veterinary Health; Concord (NH); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

401(k) with employer contribution

Paid time off (vacation and sick leave

Disability and life insurance

VetBloom continuing education access

Career advancement opportunities

Job summary

Ethos Veterinary Health, located in Concord, CA, is seeking a Client Intake Coordinator for the Emergency Department day shift. You will be the first contact for emergency clients, triage cases, document histories, and support rapid, life-saving care in a fast-paced hospital setting.

You will work closely with veterinarians and technicians to prioritize cases, maintain flow, and communicate with families. Two years of veterinary experience and strong communication are required; lifting up to 40

Qualifications

• High school diploma or equivalent.
• Minimum of two years of clinical veterinary experience required; emergency or specialty hospital experience strongly preferred.
• Strong knowledge of veterinary terminology and emergency patient care.
• Excellent communication, client service, and interpersonal skills.
• Ability to remain calm, organized, and compassionate in a fast-paced environment.
• Ability to lift 40 pounds or more and stand for extended periods.
• Bilingual skills are a plus but not required.
• A collaborative mindset and commitment to exceptional patient and client care.

Responsibilities

• Serve as the first point of contact for emergency clients, providing compassionate service during stressful situations.
• Triage incoming emergency cases and communicate critical information to the clinical team.
• Obtain patient histories and accurately document medical information in the electronic medical record.
• Assist with patient intake, including obtaining vital signs when appropriate.
• Coordinate closely with veterinarians and technicians to prioritize cases and maintain efficient patient flow.
• Accurately enter service charges during the intake process to support timely invoicing.
• Prepare and maintain exam rooms for incoming emergency patients.
• Keep clients informed by providing updates and setting expectations throughout their visit.
• Support efficient shift transitions and daily Emergency Department operations.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team‑focused hospital culture.

Skills

Communication

Client service

Interpersonal skills

Calm under pressure

Team collaboration

Veterinary terminology

Education

High School Diploma

Job description

Ethos Veterinary Health, located in Concord, CA, is seeking a Client Intake Coordinator for the Emergency Department day shift. You will be the first contact for emergency clients, triage cases, document histories, and support rapid, life-saving care in a fast-paced hospital setting.

You will work closely with veterinarians and technicians to prioritize cases, maintain flow, and communicate with families. Two years of veterinary experience and strong communication are required; lifting up to 40