Compassionate Donor Support & Education Specialist

Gift of Life Michigan; Michigan; On-site; USD 55,000 - 70,000; Full time

Job summary

Gift of Life Michigan is seeking a Donation Support Specialist to compassionately guide donor families through the authorization process. The role focuses on meeting families in person, educating them about organ and tissue donation, and coordinating with hospital teams to ensure timely, respectful conversations.

The ideal candidate has a combined 7 years of experience and education in healthcare or related fields, strong communication skills, and the ability to work under pressure with

Qualifications

• Combined total of 7 years’ work experience and education.
• Experience in a mental health-related field, nursing, a first responder role, pastoral and/or spiritual care, or healthcare.
• Fluency in English, written and verbal.
• Bilingual in Spanish and/or Arabic.

Responsibilities

• Approach families of potential donors primarily in person and onsite.
• Serve as an ambassador with hospital care providers to obtain authorization for donation.
• Maintain an authorization rate and educate families about specifics for donation.
• Complete authorization paperwork with the legal decision maker.
• Collaborate with hospital care teams to support and prepare families for timely conversations.
• Assess donor history via Donor Risk Assessment Interview (DRAI) with family members.
• Post donation follow-up as scheduled.

Skills

Communication skills

Bilingual (Spanish/Arabic)

Critical thinking

Problem solving

Microsoft Office

Outlook & Teams

Organizational skills

Emotional resilience

Verbal communication

Collaboration

Education

Postsecondary Education

Tools

Microsoft Office

Outlook

Teams

Job description

Gift of Life Michigan is seeking a Donation Support Specialist to compassionately guide donor families through the authorization process. The role focuses on meeting families in person, educating them about organ and tissue donation, and coordinating with hospital teams to ensure timely, respectful conversations.

The ideal candidate has a combined 7 years of experience and education in healthcare or related fields, strong communication skills, and the ability to work under pressure with