Compassionate Donation Support Advocate

Gift of Life Michigan; Ann Arbor (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Gift of Life Michigan is seeking a Donation Support Specialist who will engage with donor families in person and onsite, educate hospital teams about organ, tissue, and eye donation, and guide families through the authorization process with compassion.

The role emphasizes collaboration with clinical staff, maintaining authorization rates, and ensuring timely donor conversations are conducted with sensitivity.

Qualifications

• Written and verbal fluency in English required.
• Ability to exercise initiative, critical thinking and problem solving.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Approach families of potential donors primarily in person and onsite.
• Educate hospital care teams to obtain authorization for donation.
• Complete authorization paperwork with the legal decision maker and provide information for informed decisions.
• Support families during donation decisions with sensitivity and respect.
• Collaborate with hospital staff to overcome barriers and coordinate donor conversations.

Skills

Fluent English

Crisis communication

Microsoft Office

Multitasking

Education

Postsecondary Education

7+ years combined experience/education

Tools

Microsoft Outlook

Microsoft Teams

Job description

Gift of Life Michigan is seeking a Donation Support Specialist who will engage with donor families in person and onsite, educate hospital teams about organ, tissue, and eye donation, and guide families through the authorization process with compassion.

The role emphasizes collaboration with clinical staff, maintaining authorization rates, and ensuring timely donor conversations are conducted with sensitivity.