Donation Support Advocate for Families

Gift of Life Michigan; Hastings (MI); On-site; USD 75,000 - 77,000; Full time

Job summary

Gift of Life Michigan is seeking a compassionate Donation Support Specialist in Southwest MI. You will engage donor families onsite, advocate for organ, tissue, and eye donation, and guide families through the authorization process with hospital teams.

The role requires strong English communication, crisis handling, and the ability to manage multiple priorities in a high-stress environment. Experience in healthcare or donation settings is preferred.

Qualifications

• Combined total of 7 years’ work experience and education.
• Postsecondary education preferred.
• Prior experience in healthcare, transplant, or organ/tissue procurement is preferred.
• Bilingual in Spanish and/or Arabic is preferred.

Responsibilities

• Approach families of potential donors in person and onsite to provide information and support.
• Educate hospital care providers and obtain authorization for organ, tissue, and eye donation.
• Maintain an authorization rate and educate families for informed decisions.
• Complete authorization paperwork with the legal decision maker.
• Collaborate with hospital teams to address family dynamics and barriers.
• Coordinate donor conversations with Gift of Life clinical personnel as needed.
• Perform post-donation follow-up as scheduled.
• Adhere to department expectations and perform other duties as assigned.

Skills

Bilingual Spanish/Arabic

English fluency

Critical thinking

Problem solving

Microsoft Office (Outlook, Teams)

Organizational skills

Attention to detail

Communication skills

Crisis handling

Juggling multiple priorities

Medical terminology understanding

Education

Postsecondary education

Tools

Microsoft Office

Job description

Gift of Life Michigan is seeking a compassionate Donation Support Specialist in Southwest MI. You will engage donor families onsite, advocate for organ, tissue, and eye donation, and guide families through the authorization process with hospital teams.

The role requires strong English communication, crisis handling, and the ability to manage multiple priorities in a high-stress environment. Experience in healthcare or donation settings is preferred.