Compassionate Donor Family Support Coordinator

Network for Hope; Lexington (KY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401K

Life insurance

Disability insurance

Wellness programs

Job summary

Network for Hope is seeking a dedicated Family Support Coordinator to guide families through organ, tissue, and eye donation with empathy and clarity. You will collaborate with hospital teams to assess eligibility, coordinate conversations, and ensure families receive continuous support from intake to post-recovery follow-up.

The role emphasizes compassionate communication, education for families, and liaison work between families and medical staff, reflecting NFH’s mission to save and enhance

Qualifications

• Experience in marketing, communication, teaching, health care, counseling, or public service-related roles.
• Bachelor’s degree in allied health, education, business, pastoral care, psychology or related field preferred; extensive experience may substitute.

Responsibilities

• Respond to hospital referrals within designated timelines and communicate with AOC.
• Lead empathetic discussions with families, tailoring approach to each situation.
• Conduct Donor Risk Assessment Interviews (DRAIs) with family members.
• Provide continuous emotional support and educate families about the donation process.
• Follow up with families after the recovery process to inform them of outcomes.
• Educate hospital staff about donation procedures and contribute to policy development.

Skills

Marketing experience

Communication skills

Teaching

Healthcare knowledge

Education

College degree (Associate or Bachelor’s)

Job description

Network for Hope is seeking a dedicated Family Support Coordinator to guide families through organ, tissue, and eye donation with empathy and clarity. You will collaborate with hospital teams to assess eligibility, coordinate conversations, and ensure families receive continuous support from intake to post-recovery follow-up.

The role emphasizes compassionate communication, education for families, and liaison work between families and medical staff, reflecting NFH’s mission to save and enhance