Compassionate Clinic CSR with Flexible Hours

Michigan Humane; Westland (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

403(b) Retirement Savings Account

Paid Time Off & Holidays

Uniform Allowance

Parental Leave

Sabbatical Policy

Pet adoption discounts

Job summary

Michigan Humane in Westland, MI is seeking a Customer Service Representative to be the first point of contact for clients in clinics and on the phone. You will greet customers, assist with appointments, payments, and prescriptions, and support medical record tasks with care and accuracy.

The role emphasizes friendly, professional communication, compassion for animals and their owners, and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent customer service skills and a helpful attitude.
• Ability to communicate clearly with clients and staff.
• Demonstrated compassion toward animals and their owners.

Responsibilities

• Greet customers on the phone and in person in a friendly and professional manner.
• Process appointments, prescription refills, and orders; assist with payments and explain options.
• Check patients in/out; review invoices and aftercare instructions with clients.
• Prepare patients for procedures by locating records and confirming details.
• Register microchips and manage medical records for adopted or shelter animals.
• Maintain lobby cleanliness and safety; promote Michigan Humane programs.

Skills

Customer service

Compassion

Patience

Stress management

Job description

Michigan Humane in Westland, MI is seeking a Customer Service Representative to be the first point of contact for clients in clinics and on the phone. You will greet customers, assist with appointments, payments, and prescriptions, and support medical record tasks with care and accuracy.

The role emphasizes friendly, professional communication, compassion for animals and their owners, and the ability to thrive in a fast-paced environment.