Clinic-Based Pet Care Customer Advocate

Michigan Humane; Westland (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

403(b) Retirement Savings Account

Paid Time Off & Holidays

Flexible working hours

Uniform Allowance

Parental Leave

Job summary

Michigan Humane in Westland, MI seeks a Customer Service Representative to serve as the main point of contact with clients at our clinics. The ideal candidate is friendly, professional, and compassionate with a drive to help animals and their owners.

Your role includes greeting clients, scheduling appointments, processing prescriptions and food orders, handling payments, and ensuring accurate medical records and aftercare instructions. A positive, collaborative team environment awaits.

Qualifications

• Outgoing personality with strong customer service skills.
• Compassion towards animals and their owners.
• Patience and understanding when communicating with clients.
• Flexibility and ability to handle stress in a fast-paced environment.

Responsibilities

• Greet customers on the phone and in person in a friendly and professional manner.
• Provides excellent customer service to clients by setting appointments, processing prescriptions and food orders, assisting them with payments, and explaining payment processes and options.
• Check patients in for their appointments by locating medical records and confirming services and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork.
• Properly register microchips.
• Create medical records for all adopted animals and shelter animals needing medical care
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and general goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Skills

Customer service

Compassion

Patience

Stress management

Job description

Michigan Humane in Westland, MI seeks a Customer Service Representative to serve as the main point of contact with clients at our clinics. The ideal candidate is friendly, professional, and compassionate with a drive to help animals and their owners.

Your role includes greeting clients, scheduling appointments, processing prescriptions and food orders, handling payments, and ensuring accurate medical records and aftercare instructions. A positive, collaborative team environment awaits.