Customer Service Representative

Michigan Humane; Westland (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

403(b) Retirement Savings Account

Paid Time Off & Holidays

Flexible working hours

Uniform Allowance

Parental Leave

Job summary

Michigan Humane in Westland, MI seeks a Customer Service Representative to serve as the main point of contact with clients at our clinics. The ideal candidate is friendly, professional, and compassionate with a drive to help animals and their owners.

Your role includes greeting clients, scheduling appointments, processing prescriptions and food orders, handling payments, and ensuring accurate medical records and aftercare instructions. A positive, collaborative team environment awaits.

Qualifications

• Outgoing personality with strong customer service skills.
• Compassion towards animals and their owners.
• Patience and understanding when communicating with clients.
• Flexibility and ability to handle stress in a fast-paced environment.

Responsibilities

• Greet customers on the phone and in person in a friendly and professional manner.
• Provides excellent customer service to clients by setting appointments, processing prescriptions and food orders, assisting them with payments, and explaining payment processes and options.
• Check patients in for their appointments by locating medical records and confirming services and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork.
• Properly register microchips.
• Create medical records for all adopted animals and shelter animals needing medical care
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and general goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Skills

Customer service

Compassion

Patience

Stress management

Job description

Job Details: Job Location: Westland - Westland, MI 48185, Job Title: Customer Service Representative

Location: Westland, MI

Hours: Full-Time

Who We Are:

Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities.

Why Work with Us:

We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including:

• Competitive salary and benefits
• Medical, Vision, and Dental Insurance
• 403(b) Retirement Savings Account
• Opportunities for professional development, growth, and continuing education
• A positive and collaborative work environment
• Work-life balance and flexible working hours (compressed work schedule option!)
• Paid Time Off & Holidays
• Human & Pet Bereavement
• Clinic discounts to up to 75% off services for your own pet(s)
• Relaxed dress code
• Wellness program with professional counseling services available to employees
• Animal food discount
• Free or discounted adoption fees to adopt a new friend.
• Sabbatical Policy
• Uniform Allowance
• Paid Parental Leave
• Yearly performance reviews & employee engagement surveys
• Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program

The Clinic Customer Service Representative serves as the main point of contact with clients and the public via phone and in person at our clinics. The ideal candidate is friendly, professional, and compassionate with a drive to help animals and their owners.

Responsibilities:

• Greet customers on the phone and in person in a friendly and professional manner.
• Provides excellent customer service to clients by setting appointments, processing prescription refills and food orders, assisting them with payments, and explaining payment processes and options.
• Check patients in for their appointments by locating medical records and confirming services to be performed and method of payment.
• Check patients out following their appointments by preparing and reviewing invoices, verifying charges, taking payments, selling medications and prescription food, and reviewing aftercare instructions with clients.
• Prepare patients for surgery admission by creating and locating medical records, reviewing medical history and preparing necessary paperwork such as release forms, cage cards, check-in sheets, ID collars, etc.
• Properly register microchips.
• Create medical records for all adopted animals and shelter animals needing medical care
• Maintain lobby cleanliness and safety through general upkeep.
• Promote Michigan Humane programs and general goodwill among clients and staff.
• Attend special fundraising and adoption events as needed.

Qualifications:

• Outgoing personality with strong customer service skills.
• Exhibits compassion towards animals and their owners.
• Show patience and understanding when communicating with clients.
• Must be flexible and able to handle stress in a fast-paced work environment.

Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization.