Compassionate Clinic Care Coordinator — Front Desk & Scheduling

Upperline Health Inc; Smyrna (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Monthly team bonus

Comprehensive benefits

401K

PTO and parental leave

Weekday clinic hours

Supportive teams

Job summary

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to assist physicians in delivering complex health services in the clinic. This role will be in our Smyrna, GA clinic and will include medical front desk receptionist duties such as greeting patients and ensuring timely check-in.

The candidate should have front-office/healthcare experience, EMR familiarity (Athenahealth preferred), strong communication, and a customer-service mindset.

Qualifications

• Experience as a front-office receptionist or in a healthcare clinic.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team member with a stable work history.
• Thrives in a fast-paced collaborative environment.
• Reliable transportation and the ability to pass a drug test and a background check is required.

Responsibilities

• Front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized.
• Assist patients with scheduling appointments.
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived.
• Retrieve and file patient records as needed.
• Collect payment from patients.
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed.
• Responsible for office supply inventory, including checking, ordering and stocking supplies.
• Protect patient rights by maintaining confidentiality of patient records.
• Contribute to team effort by assisting with additional duties and when support is requested.

Skills

Front desk receptionist

Customer service

Communication skills

Healthcare office experience

EMR experience

Team player

Reliability

Background check

Drug test

Medical billing/coding

Tools

Athenahealth EMR

Job description

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to assist physicians in delivering complex health services in the clinic. This role will be in our Smyrna, GA clinic and will include medical front desk receptionist duties such as greeting patients and ensuring timely check-in.

The candidate should have front-office/healthcare experience, EMR familiarity (Athenahealth preferred), strong communication, and a customer-service mindset.