Compassionate Client Services Associate - Funeral Home

Park Lawn Corporation; Altus (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Park Lawn Corporation is seeking a client relations-focused professional to assist grieving families with compassion and professionalism. You will interact directly with client families during their time of need and help coordinate services in a respectful, supportive manner.

The role emphasizes empathy, strong communication, and meticulous attention to detail while ensuring a smooth experience for families throughout visitation, services, and aftercare.

Qualifications

• Four-year degree, or equivalent combination of education and experience.
• Minimum of 1-year experience in client relations or related field.
• Valid state issued driver’s license in good standing and acceptable driving record.

Responsibilities

• Ensures that the client families and/or other persons entering the office receives the information or assistance that they require.
• Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
• Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
• Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
• Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
• Other duties as assigned.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

Skills

Client relations

Communication skills

Time management

Attention to detail

Teamwork

Empathy

Customer service

Education

Four-year degree

1 year client relations experience

Job description

Park Lawn Corporation is seeking a client relations-focused professional to assist grieving families with compassion and professionalism. You will interact directly with client families during their time of need and help coordinate services in a respectful, supportive manner.

The role emphasizes empathy, strong communication, and meticulous attention to detail while ensuring a smooth experience for families throughout visitation, services, and aftercare.