Compassionate Client Care Specialist, Pet Aftercare

Gateway Services INC; Austin (TX); Sur place; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Competitive hourly pay

401(k) with employer matching Contribs

Company-paid Life Insurance

Company-paid Long-Term Disability

Paid vacation and holidays

Paid training and career development

Employee Assistance Program (EAP)

Gateway CarePath emotional wellness

Health Savings Account & Flexible

Pet Insurance

Employee Discount Marketplace

Résumé du poste

Gateway Services is seeking a Client Care Specialist in Austin, TX to be the first point of contact for veterinary clinics and pet parents. You will help guide conversations with empathy, professionalism and care to ensure pets are treated with dignity.

This on-site role offers hourly pay of $19.00 to $20.00, full-time schedule, paid training and a benefits package, with pathways for career development through Gateway CarePath.

Qualifications

• Previous customer service experience preferred; training provided.
• On-site position within Gateway Care Center.
• Frequent interaction with veterinary clinics and pet parents.

Responsabilités

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Enter service requests and special instructions accurately.
• Coordinate with Operations to fulfill promises.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Connaissances

Empathy communication

Detail-oriented

Calm under pressure

Team player

Customer service excellence

Description du poste

Gateway Services is seeking a Client Care Specialist in Austin, TX to be the first point of contact for veterinary clinics and pet parents. You will help guide conversations with empathy, professionalism and care to ensure pets are treated with dignity.

This on-site role offers hourly pay of $19.00 to $20.00, full-time schedule, paid training and a benefits package, with pathways for career development through Gateway CarePath.