Compassionate Cemetery Sales Consultant

Catholic Cemeteries Association; Lorain (OH); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Health Savings Account

Employer-paid life insurance

EAP

Job summary

The Catholic Cemeteries Association is seeking a Family Service Representative to educate families about burial options and guide them through pre-need and at-need planning in the Lorain, OH area.

You will conduct sales consultations, present options, and prepare contracts while partnering with Funeral Directors and the Director of Sales. This role requires strong relationship skills, a compassionate approach, and willingness to travel for community events and onsite meetings.

Qualifications

• Bachelor’s degree preferred or equivalent experience in sales, marketing, business development, or a related service industry.
• One (1) to three (3) years of sales, customer service, relationship management, or business development experience required.
• Cemetery, funeral, insurance, financial services, or consultative sales experience preferred.
• Strong presentation, communication, negotiation, and relationship-building skills.
• Must have reliable transportation, a valid driver’s license, required automobile insurance, and the ability to safely and independently operate a vehicle.

Responsibilities

• Educate families about cemetery burial needs on a pre-need or at-need basis through a consultative sales approach.
• Conduct family appointments, sales presentations, and follow-up meetings to identify needs and recommend cemetery products and services.
• Present cemetery options, explain pricing and payment options, provide pricing and credit information, and complete sales contracts and related documentation.
• Maintain accurate customer records, sales activity reports, inventory information, and required documentation.
• Develop and maintain professional relationships with families, Funeral Directors, clergy, elder care professionals, community organizations, and other referral partners.
• Regularly conduct outside sales activities, including meetings with prospective and existing families, developing referral relationships, attending community events, and generating new business through in-person appointments.
• Generate new sales opportunities through relationship building, community outreach, networking, and follow-up activities.
• Collaborate with Director of Sales to identify customer needs and provide feedback on inventory, products, and services.
• Participate in pre-planning events, community outreach programs, educational seminars, and off-site presentations to promote CCA services.
• Attend sales meetings, industry events, seminars, training programs, and professional development opportunities.

Skills

Sales

Relationship building

Consultative selling

Presentation

Communication

Time management

Education

Bachelor's degree or equivalent experience

Job description

The Catholic Cemeteries Association is seeking a Family Service Representative to educate families about burial options and guide them through pre-need and at-need planning in the Lorain, OH area.

You will conduct sales consultations, present options, and prepare contracts while partnering with Funeral Directors and the Director of Sales. This role requires strong relationship skills, a compassionate approach, and willingness to travel for community events and onsite meetings.