Compassionate Cemetery Arrangements Counselor

Archdiocese of LA; Montebello (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Pension Plan

403B Plan

Vacation & Sick Time

Paid Holidays

Great Work Perks (Amusement Parks, Car

Rentals & Hotel, Restaurant, and Shop

SIGN ON BONUS

Job summary

Archdiocese of Los Angeles is seeking a Cemetery Arrangements Counselor at Resurrection Cemetery in Rosemead to assist families with pre-need and at-need burial arrangements, providing information and compassionate support during times of grief. The role stresses clerical accuracy and respectful communication in a faith-based environment.

The position requires translating for Spanish-speaking families when needed and coordinating with parish offices, mortuaries, and cemetery staff.

Qualifications

• Active member of a Roman Catholic faith community.
• High School degree or equivalent.
• Basic clerical skills and experience with customer service.
• Two years of customer service experience.
• Bilingual skills in English/Spanish preferred.

Responsibilities

• Develops rapport with families/patrons with an emphasis on service and provides information for cemetery arrangements.
• Assists patrons with at-need cemetery arrangements and coordinates with parishes/mortuaries.
• Advises cemetery management regarding complaints from patrons, suppliers and other companies.
• Prepares and processes documents including burial and memorial permits and related lists.
• Interprets/translates for families in Spanish as needed.
• Prepares invoices for management approval and handles interment right authorization.
• Verifies grave set-up and updates property inventory; follows up on work orders.

Skills

Bilingual English/Spanish

Customer service

Education

High School degree or equivalent

Tools

AS/400 system operations

Job description

Archdiocese of Los Angeles is seeking a Cemetery Arrangements Counselor at Resurrection Cemetery in Rosemead to assist families with pre-need and at-need burial arrangements, providing information and compassionate support during times of grief. The role stresses clerical accuracy and respectful communication in a faith-based environment.

The position requires translating for Spanish-speaking families when needed and coordinating with parish offices, mortuaries, and cemetery staff.