Cemetery Arrangement Counselor - Resurrection Cemetery

Catholic; Montebello (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Pension Plan

403B Plan

Vacation & Sick Time

Paid Holidays

Great Work Perks (discounts)

Sign on Bonus

Job summary

Catholic Cemeteries & Mortuaries in Rosemead, CA, is hiring a Cemetery Arrangements Counselor to assist families with burial arrangements and related paperwork. The role emphasizes compassionate service to grieving families and coordination with cemetery staff, parishes, and mortuaries.

Requirements include high school education, customer service experience, and bilingual English/Spanish preferred. The position is full-time and on-site at Resurrection Cemetery.

Qualifications

• Active member of a Roman Catholic faith community.
• High School degree or equivalent.
• Basic clerical skills and experience with customer service.
• Two years of customer service experience.
• Bilingual skills in English/Spanish preferred.

Responsibilities

• Develops rapport with families to provide information for cemetery arrangements and meets their needs.
• Assists patrons with at-need and pre-need arrangements.
• Works with parishes and mortuaries to support patrons.
• Processes daily burial and memorial documents and health permits.
• Interprets or translates for families in Spanish when needed.

Skills

Customer service

Bilingual English/Spanish

Interpersonal skills

Education

High School degree or equivalent

Tools

AS/400 system

Job description

Cemetery Arrangement Counselor - Resurrection Cemetery

#XRA-522

Job Description

Location: Resurrection Cemetery - Rosemead

Status: Non- Exempt, Full Time

POSITION SUMMARY

Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.

ESSENTIAL FUNCTIONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
• Understanding of Liturgy Planning.
• Assists patrons with at-need cemetery arrangements, works with parishes and mortuaries in assisting patrons.
• Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies.
• Flexibility to assist between cemeteries as business needs dictate.
• May assist with answering mail regarding locations, genealogy and business matters.
• Assists patrons with questions and concerns or refers to cemetery management for resolution.
• Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.
• Completes affidavit of heirs and/or release of interest forms as needed.
• May be required to interpret and/or translate for families in Spanish, as needed.
• Prepares invoices for management approval.
• Prepares interment right authorization and forwards to patrons.
• Verifies grave set-up, updates property inventory.
• Follows up with work orders making notations in the system.
• Performs other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS

Education and Experience

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• Active member of a Roman Catholic faith community.
• High School degree or equivalent.
• Basic clerical skills and experience with customer service
• Two years of customer service experience.
• Bilingual skills in English/Spanish preferred.

Knowledge, Skills, and Ability

Knowledge of:

• Christian Burial in the Catholic Church.
• AS/400 system operations.

Skill in:

• Developing and maintaining effective working relationships.
• Interpersonal skills including tact, patience and diplomacy.
• Effective customer service, including ability to follow multiple pending requests through to completion.
• Data entry and reconciliation techniques

Ability to:

• Express or exchange information by means of the spoken word.
• Communicate effectively in written and oral form.
• Work independently with initiative and little supervision.
• Handle high level of responsibility.
• Maintain confidentiality.
• Analyze and isolate errors and/or anomalies in system processing.
• Ability to organize and coordinate projects.

Physical and Environmental Requirements

• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, walking, kneeling, and crouching.
• Requires ability to frequently lift, pull, or push objects weighing up to 30 pounds.
• Sustain frequent movement of the fingers, wrists, hands and arms.

Our Benefits include:

• Employee Assistance Program (EAP)
• Pension Plan
• 403B Plan
• Vacation & Sick Time
• Paid Holidays
• *Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
• SIGN ON BONUS
  • 2% bonus, commensurate with level of annual compensation
  • Must be employed for 6 months - in good standing
  • Full amount paid at 6 months
  • Excludes temporary employees

Open Positions

1

Salary Range

$24.88-$31.11

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Employment decisionswill not be made on the basis of race, color, national origin, ancestry,physical disability, mental disability, medical condition, geneticinformation,marital status, sex, age, pregnancy, military or veteranstatus, or political affiliation. However, the archdiocese reserves the rightto make employment decisions based on principles of Catholic moral teaching,religious preferences, and other religious needs, criteria, andpoliciesand, in maintaining this equal employment policy, thearchdiocesedoes not waive any legalexceptions or exemptions thatmay apply to it as a religious nonprofit organization.

These policies applyto hiring, promotion, transfer, and termination. The archdiocese has the rightto be the sole judge of merit, competence, and qualifications, and can favorCatholic applicants and current employees in all employment decisions. Every effortis made to hire staff into positions that will use their abilities mosteffectively and meet archdiocesan needs. Under no circumstances will anapplicant be hired, or a staff member be retained if he or she has beenconvicted of a crime of moral turpitude.

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