Compassionate Case Manager - Community Support

Grkroccenter; Elkhart, Northern (IN, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

The Salvation Army is seeking a Case Worker in Indiana to provide emergency services and assist low-income applicants with basic needs during crisis. The role involves coordinated case management, goal setting, and collaboration with community resources to support families and individuals.

Responsibilities include conducting needs assessments, managing food pantry operations, maintaining case records, and guiding clients through resource options and budgeting strategies.

Qualifications

• Education: Bachelor's degree in social work, psychology, sociology, or related field; or an equivalent combination.
• Background checks will be conducted.
• Experience: One or more years of applicant interview experience (desired).
• Certifications: Valid driver’s license; Safe From Harm training within 90 days; Caseworker Certification within 120 days.
• Skills: Proficiency in English; Spanish preferred; computer proficiency.

Responsibilities

• Meets with applicants; assists with applications; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues.
• Oversees the food pantry operation; including distribution, collecting, and packing material to be distributed to clients
• Provides information on resources; educates applicants using a financial toolkit; coaches on reducing energy consumption as applicable
• Maintains working relationships with community agencies; coordinates service and ensures releases of information on file
• Enhances personal knowledge and skill through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
• Manages client service transactions, monitors fund balances, and requests funding as appropriate
• Fulfills ad hoc and periodic survey requests, and provides information needed for reports to administration
• Meet with families to do goal setting case management through the Pathway of Hope Program for those families selected for the program
• Performs other job duties as assigned

Skills

English language proficiency

Spanish language (preferred)

Communications skills

Computer proficiency

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office

Case management software

Job description

The Salvation Army is seeking a Case Worker in Indiana to provide emergency services and assist low-income applicants with basic needs during crisis. The role involves coordinated case management, goal setting, and collaboration with community resources to support families and individuals.

Responsibilities include conducting needs assessments, managing food pantry operations, maintaining case records, and guiding clients through resource options and budgeting strategies.