Crisis Support Case Manager

KrocQuincy; Elkhart, Northern (IN, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

The Salvation Army in Indiana is seeking a Case Worker to provide emergency transactional services to low-income applicants and support overall social services of the operation.

The role involves meeting with clients, assessing needs, guiding them to resources, maintaining case records, and coordinating with community agencies. A Bachelor's degree and valid driver's license are required, with Safe From Harm training and Caseworker Certification within specified timelines.

Qualifications

• Bachelor's degree in social work, psychology, sociology, or related field, or equivalent combination of education and professional work experience.
• Background check required; results reviewed.
• One or more years of applicant interview experience (desired).
• Valid driver’s license; Safe From Harm training within 90 days; Caseworker Certification within 120 days.
• Fluent English; Spanish language ability preferred.
• Computer proficiency with Microsoft Office and electronic reporting systems.

Responsibilities

• Meets with applicants; assists with application processes; assesses needs for food, utilities, housing, shelter, emotional support, spiritual care, or other needs; determines eligibility for resources; develops plans to address the presenting problem and provide support for peripheral issues.
• Oversea the food pantry operation; including but not limited to distribution, collecting, and packing material to be distributed to clients
• Provides information on resources; educates applicants using a financial toolkit; coaches applicants on reducing energy consumption as applicable
• Maintains working relationships with community agencies; coordinates service and communicates about cases; ensures valid releases of information on file
• Enhances personal knowledge through regional and divisional educational forums
• Uses electronic database to enter, retrieve, and maintain accurate case records per protocols
• Manages client service transactions, monitors fund balances, and requests funding as appropriate
• Meets with families for Pathway of Hope goal setting case management
• Performs other job duties as assigned

Skills

English

Spanish (preferred)

Microsoft Office

Education

Bachelor's degree in social work or related field

Tools

Electronic reporting systems

Job description

The Salvation Army in Indiana is seeking a Case Worker to provide emergency transactional services to low-income applicants and support overall social services of the operation.

The role involves meeting with clients, assessing needs, guiding them to resources, maintaining case records, and coordinating with community agencies. A Bachelor's degree and valid driver's license are required, with Safe From Harm training and Caseworker Certification within specified timelines.