Compassionate Bilingual Legal Intake Specialist

Gamez Law Firm; San Antonio (TX); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Premium contribution

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Company events

Descripción de la vacante

Gamez Law Firm in San Antonio seeks a Bilingual Intake Specialist to interview prospective clients, provide exceptional service, and support attorneys with accurate intake materials. You will handle in-person, phone, and video intake while maintaining meticulous records and responsive follow-up communications.

This full-time, in-office position requires empathy and strong organizational skills. Ideal candidates have intake experience in personal injury law, excellent communication, and comfort

Formación

• Spanish bilingual - fluent.
• Personable with empathetic understanding.
• Effective communication and written skills.
• One or more years’ experience performing intakes for a personal injury law firm preferred.
• Ability to work non-traditional hours on occasion.
• Proficiency in Microsoft Suite, Outlook, Internet, Google, etc.
• Basic knowledge of legal terminology, intake processes and best practices.

Responsabilidades

• Interview prospective clients in-person, by phone and email.
• Provide consistent, unparalleled customer service.
• Conduct basic research to investigate clients’ claims have merit.
• Complete intake process with potential clients in person and/or via phone/video.
• Perform follow-up calls/emails/texts to potential clients.
• Prepare and send accurate and complete intake paperwork to an attorney for review.
• Relay decision to decline potential clients if case has been rejected by Intake Specialist or Attorney.
• Maintain meticulous records in firm software program.
• Perform administrative or other duties in-office as assigned.

Conocimientos

Spanish bilingual

Empathetic listener

Effective communication

Intake experience

Non-traditional hours

Microsoft Office

Legal terminology knowledge

Herramientas

Microsoft Office

Descripción del empleo

Gamez Law Firm in San Antonio seeks a Bilingual Intake Specialist to interview prospective clients, provide exceptional service, and support attorneys with accurate intake materials. You will handle in-person, phone, and video intake while maintaining meticulous records and responsive follow-up communications.

This full-time, in-office position requires empathy and strong organizational skills. Ideal candidates have intake experience in personal injury law, excellent communication, and comfort