Client Intake Specialist — Personal Injury Law

Law Offices of George Salinas, PLLC; San Antonio (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

Law Offices of George Salinas, PLLC in San Antonio, Texas seeks an Intake Specialist to be the first point of contact for prospective personal injury clients. The role involves evaluating case viability and conducting initial consultations while collecting detailed incident information.

Applicants should have a high school diploma (Bachelor’s preferred) and a minimum of 1 year of personal injury experience. Strong communication and emotional intelligence are essential for success in this role.

Qualifications

• Minimum 1 year of Personal Injury experience.
• Empathetic communication with potential clients.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Receive outbound calls and create intakes.
• Screen callers for viable cases.
• Schedule client appointments.
• Take detailed notes during calls and meetings.
• Maintain information in Litify.
• Merge and send documents via E-signature platform.
• Follow up with crash reports as needed.
• Participate in after-hours on-call coverage.

Skills

Strong communication

Emotional intelligence

Attention to detail

Client-focused approach

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Litify

E-signature platform

Job description

Law Offices of George Salinas, PLLC in San Antonio, Texas seeks an Intake Specialist to be the first point of contact for prospective personal injury clients. The role involves evaluating case viability and conducting initial consultations while collecting detailed incident information.

Applicants should have a high school diploma (Bachelor’s preferred) and a minimum of 1 year of personal injury experience. Strong communication and emotional intelligence are essential for success in this role.