Compassionate Behavioral Health Intake Specialist

Prestige Healthcare Resources Inc.; Washington; On-site; USD 47,000 - 57,000; Full time

Job summary

Prestige Healthcare Resources, Inc. is seeking an Intake Coordinator (Unlicensed) in Washington, DC to warmly welcome clients and guide them through the intake process. You will collect demographics and insurance information, verify eligibility, and schedule assessments with clinical staff.

The role requires strong communication, organization, and a patient-first approach, with emphasis on confidentiality and collaboration with admissions and operations teams.

Qualifications

• High school diploma or equivalent required; associate degree in healthcare administration, psychology, or related field preferred.
• Minimum 1–2 years of experience in healthcare, social services, or behavioral health.
• Familiarity with intake procedures, EMR systems, and insurance verification processes.
• Excellent verbal and written communication skills, with a client-first approach.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Legally authorized to work in the U.S.A.

Responsibilities

• Respond promptly and courteously to phone, email, and in-person inquiries from prospective clients, family members, and referral sources.
• Explain program offerings, intake requirements, and treatment process clearly and compassionately.
• Schedule intake assessments with clinical staff and coordinate logistics with admissions and operations teams.
• Collect and input client data, documentation, consents, and insurance information into the EMR system.
• Verify benefits and eligibility for services through insurance portals or coordination with billing staff.
• Track incoming referrals and maintain updated status reports to support timely admissions.
• Identify and elevate urgent or high-risk situations to clinical supervisors as needed.
• Maintain confidentiality of all client and program information in accordance with HIPAA and 42 CFR Part 2.
• Collaborate with case managers, program managers, and other departments to ensure seamless transition into services.
• Participate in regular intake team meetings and training sessions to support quality improvement and consistency.

Skills

Communication

Multitasking

Client-focused

Microsoft Outlook

Education

High school diploma or equivalent

Associates degree in healthcare administration/psychology

Tools

EMR systems

Job description

Prestige Healthcare Resources, Inc. is seeking an Intake Coordinator (Unlicensed) in Washington, DC to warmly welcome clients and guide them through the intake process. You will collect demographics and insurance information, verify eligibility, and schedule assessments with clinical staff.

The role requires strong communication, organization, and a patient-first approach, with emphasis on confidentiality and collaboration with admissions and operations teams.